Norwegian Epic Review
The truth about Haven Spa Suites on Norwegian Epic - Cabins #14149 and #14151
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This was our ninth cruise, third with NCL. I am rating it poor simply because of the issues with the cabin, described later.
We chose this cruise because friends had already booked this sailing. This was our first cruise in The Haven and we were hoping for every good thing we've heard about The Haven and we were not disappointed.
The experience was awesome, from the minute we checked in until we disembarked we were treated like royalty. Our butler, Helbert, brought us a pitcher of ice water daily, made sure we had milk in the fridge for morning coffee. When we returned to our cabin after excursions, he had left a snack (fruit or sandwiches) along with some sweets for us.
Cabin Review
Spa Suite
Pick these cabins if you don't require a lot of sleep. We were in 14151 and my sister and her husband were in 14149. The pool deck is on 15 and these Spa Suites are directly below the rock wall and water slides. All day and night, we heard kids running around above us. Later in the evening, you could hear women in high heels walking to and from Spice H2O.
For some reason, someone thought it would be a good idea to put doorbells on these suites. Yep, people thought it was funny to ring them in the middle of the night. The only way to deactivate them is to pull the card and turn off the power to the room.
There is a cordless phone in the room. It doesn't work near the slider or on the balcony.. The charger for the phone is near the slider and so the phone kept losing the network connection. Every time it did, it would make a noise even with the sound turned off. We eventually just turned it off so we had one less thing to wake us.
The bathroom light is motioned activated and would stay on for more than 2 minutes after leaving the toilet area. However, the light in my sister's cabin would turn off within seconds of sitting down and was so sensitive, any movement halfway across the room would activate it. They had to make sure the bathroom door was closed before they turned in for the night.
The noise problem was even worse every morning between 0300 and 0500 when the crew would prepare the pool deck for the day. This involved hosing down the deck, and from our cabin, it sounded like a pressure washer. Then they would push the water to the drains with a squeegee and pound the squeegee on the deck to remove the excess water. Once that was done, they would slide the lounge chairs into position. At least once a night they would drop something (sounded like a medicine ball) on the deck and it was so loud and heavy that it would turn on the bathroom light in our cabin.
We complained to the butler about the noise several times, but there was no improvement. This cabin wasn't cheap and we regret our decision. We have 4 other cruises on the books right now and will be reviewing the location of each cabin to make sure we never have a cabin below a pool deck again.