Norwegian Epic Cruise Review by Daweavette
- Sail Date: August 2019
- Destination: Western Mediterranean
- Cabin Type: Spa Suite
We chose this cruise because friends had already booked this sailing. This was our first cruise in The Haven and we were hoping for every good thing we've heard about The Haven and we were not disappointed.
The experience was awesome, from the minute we checked in until we disembarked we were treated like royalty. Our butler, Helbert, brought us a pitcher of ice water daily, made sure we had milk in the fridge for morning coffee. When we returned to our cabin after excursions, he had left a snack (fruit or sandwiches) along with some sweets for us.
The concierge, Omar, lived up to his reputation. He is perfect in that position. We ate in The Haven restaurant for most meals and the food was fantastic, service was excellent. Sharmila and Remi were our favorites, but everyone was friendly and provided great service. While we spent most of our time in The Haven area, all of our dealings with any crew members were pleasant. The washy-washy ladies when entering the Cafe could bring a smile to anyone's face.
Other than the specialty dining, we had every meal in The Haven. We chose Cagney's, La Cucina and Moderno for our specialty dining and the food was fantastic. Service in La Cucina was a little slow, but the food made up for it.
As for the entertainment, I walked out of Priscilla Queen of the Desert after about 20 minutes, as did many other people. My husband stayed hoping it would get better but it didn't. We had late reservations for Burn the Floor on the last night of the cruise, but had to skip it because of an 0615 disembarkation to catch our flight.
We didn't participate in many activities around the ship because we preferred the solitude of The Haven and our cabin. There were a lot of children on this cruise and many of them were running around unsupervised and/or undisciplined.
Since we had booked a Spa Suite, we also had access to the Thermal Spa. There wasn't much time to enjoy the spa on this cruise, but we did manage to get there twice and found it very relaxing and peaceful. The entire area was clean and well maintained.
250,000+ people have entered their email
For some reason, someone thought it would be a good idea to put doorbells on these suites. Yep, people thought it was funny to ring them in the middle of the night. The only way to deactivate them is to pull the card and turn off the power to the room.
There is a cordless phone in the room. It doesn't work near the slider or on the balcony.. The charger for the phone is near the slider and so the phone kept losing the network connection. Every time it did, it would make a noise even with the sound turned off. We eventually just turned it off so we had one less thing to wake us.
The bathroom light is motioned activated and would stay on for more than 2 minutes after leaving the toilet area. However, the light in my sister's cabin would turn off within seconds of sitting down and was so sensitive, any movement halfway across the room would activate it. They had to make sure the bathroom door was closed before they turned in for the night.
The noise problem was even worse every morning between 0300 and 0500 when the crew would prepare the pool deck for the day. This involved hosing down the deck, and from our cabin, it sounded like a pressure washer. Then they would push the water to the drains with a squeegee and pound the squeegee on the deck to remove the excess water. Once that was done, they would slide the lounge chairs into position. At least once a night they would drop something (sounded like a medicine ball) on the deck and it was so loud and heavy that it would turn on the bathroom light in our cabin.
We complained to the butler about the noise several times, but there was no improvement. This cabin wasn't cheap and we regret our decision. We have 4 other cruises on the books right now and will be reviewing the location of each cabin to make sure we never have a cabin below a pool deck again.
Port & Shore Excursion Reviews
Florence & Pisa TourWe had about an hour at Pisa - watch out for the gypsies, they made a beeline for us as soon as they spotted us. Luckily, our guide knew them and pointed them out to us.View All 232 Florence & Pisa Tour Reviews
Florence was beautiful, but very crowded.
HerculaneumWe were given radios with earbuds so we could listen to our tour guide but she was so hard to understand that we eventually went off on our own.View All 76 Herculaneum Reviews
Rome on Your OwnWe traveled with a group of 13, but ended up breaking up into smaller groups. Some in the group had trouble catching the Hop On/Hop Off bus an ended up taking cabs to each attraction. We had no trouble with the buses. Suggest visiting the Colosseum later in the day because everyone headed there first. When we rode by it on the bus later in the day, the crowd was about 1/2 of what it was first thing in the morning.View All 154 Rome on Your Own Reviews