This was our fourth cruise, the third one with Carnival. During embarkation, the baggage screener threw out my empty water bottle, while she allowed water bottles for all the other 5 family members with me. That started off my cruise on the wrong footing.
Guest Services: There was always a long line at guest services. I had to wait more than an hour. For the most part, they had only two people at the desk, at times only one, especially on the first day of the cruise when they would be expecting more guests at the guest services desk.
Carnival Hub App: The app is great if it works. I paid extra for the ability to use the Chat feature to be able to communicate with the rest of my family. The chat did not work couple of times. When reported to the guest services, all they could say was that they have made a note of it. How difficult would it be for the technical staff to keep a tab on something as simple as an app and ensure that it is working at all times especially when guests depend on it to communicate