This was our fourth cruise, the third one with Carnival. During embarkation, the baggage screener threw out my empty water bottle, while she allowed water bottles for all the other 5 family members with me. That started off my cruise on the wrong footing.
Guest Services: There was always a long line at guest services. I had to wait more than an hour. For the most part, they had only two people at the desk, at times only one, especially on the first day of the cruise when they would be expecting more guests at the guest services desk.
Carnival Hub App: The app is great if it works. I paid extra for the ability to use the Chat feature to be able to communicate with the rest of my family. The chat did not work couple of times. When reported to the guest services, all they could say was that they have made a note of it. How difficult would it be for the technical staff to keep a tab on something as simple as an app and ensure that it is working at all times especially when guests depend on it to communicate
Cabin: Cabin was great and the housekeeping crew did a good job. However if the lid on the toilet was kept open it would stink like urine all the time.
Dining: The food variety on the Lido deck was mediocre, especially the desserts. The Sensation room dining staff seems to be overworked or busy to interact with guests. Some wait staff were simply rude or uninterested,, whereas others were great.So it was a mixed bag.
Entertainment : Entertainment was so-so. The cast and performances lacked quality. Considering the ethnic diversity in the demographics of the guest, the main entertainment cast lacked diversity. Some of the fun staff were rude and acted more like celebrities than fun staff.
Port and Shore excursions: The saving grace for us was the number of ports on this itinerary and the shore excursions which were good.
Overall, other than the ports and excursions it was a very mediocre experience. We had cruised last year on a different cruise liner to Alaska. We did not feel like leaving that cruise ship, but on this one we were so looking forward to go back home.