We chose this cruise for itinerary, and that it was a new ship, and the price is quite low - but it was awful.
Overall, I have to say that it take finesse to manage these big ships in a way that make the passengers think they're having a good time through the day and night, even though they are occasionally waiting in lines etc. The big American lines manage these things well as a rule, but MSC was a total mess. No queue systems, so there was a big crowd shoving forward at any opportunity. I'm honestly amazed people weren't physically trampled at times. Everything was a total mess, nothing was explained, and half the staff would look at you like you were an idiot for not knowing how things work on their ships. I've been on 4 other cruises and this was all different, but they assume that the passengers know the way it is, and are really rude if you don't.
Part of the yacht club perks is the ability to queue jump, but in practice this doesn't work. If you can walk past a distressed family with screaming children and crying mothers (overheated and left standing in 40 degree heat with no help, shade, or anyone who gives a damn), just because you paid a bit more for your cabin, you have a stronger stomach than me. I couldn't do it, even when it did work, it was just too awful to do.
Food was average, and this was in the best part of the ship, so I imagine it was pretty bad in the normal restaurants and buffets. The pools were really crowded and grubby by the end of the day.
Everything is charged as an extra - which gets really old even things like in room movies, and given the lack of decent or varied entertainment on board, providing movies should be the LEAST they can do. They even charge to use the gym, which is so dumb.
And the excursions were AWFUL! A giant mess or disorganisation and wasted time. Luckily we'd been to many ports before so did our own thing. But the two excursions we did had so much standing around and wasted time.
The staff were great in the yacht club, and awful everywhere else.
The reviews were awful and spot on - but sadly we were already committed. Back to Princess for us, and fingers crossed this hasn't put us off cruising for life!
Cabin great. Steward seemed nice, although there's no difference and its supposed to eb a butler service.
Boring and lots of time standing and sitting around waiting. Guide was good, but overall a pretty boring day to be honestView All 61 Monaco & Monte Carlo Reviews
Boring and long and a waste of timeView All 7 Tortoise Protection Centre Reviews
This was the WORST excursion I've ever done. No organisaion, an hour long nightmare to get back on board the ship - HIDEOUS!