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Seven Seas Mariner Review

4.5 / 5.0
Editor Rating
360 reviews
29 Awards

Poor attention to special kosher diet - disgusting disembarkation NO assistance

Review for Seven Seas Mariner to Around the World
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613rosy
10+ Cruises • Age 70s

Rating by category

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Additional details

Sail Date: Jan 2019
Cabin: Deluxe Suite

This was a cruise in celebration of forthcoming Golden Wedding and a birthday on board. We had selected this cruise because of recommendations from our friends how helpful they had found the crew with respect to special meals. We had sailed on one of the early voyages of the RSS Explorer in 2016 and found the service and cabin exceptional, catering for every need without any problems.

On this cruise we experienced exactly the opposite. The special meals coordinator was not dedicated and had other duties that prevented him devoting detailed attention to our requirements compared to the one on the Explorer. The chef was laid back and whilst promised to make special exceptional dishes in addition to the prepacked meals to meet our dietary requirements did not check the food preparation and presentation so it lacked the finesse one would expect. It appeared it had been left to an apprentice chef to deal with our requirements.

On several occasions we ate with friends we had made on the voyage, they being aware of our special Kosher diet. We always gave the special diets coordinate more than 24 hours notice of our requirements and where we would be taking our meals. Even so, when we "strayed" from the main dinning room we experienced major problems. Our table had been preordered and whilst the other guests made their selection of the dishes, ours had already been registered. Imagine having to sit at a table where the other guests had been served with their food and after a half hour our food had still not appeared. One of the other guests dinning with us summoned the head waiter and asked why our meal had not been served at the same time as theirs. There were apologies all round by the crew but the truth of the matter was as we were the only ones on the ship having Kosher food the buck was passed between the restaurant staff, the kitchen and the executive chef - the later could not even be bothered to express personal apologies nor did the Restaurant Manager.

Cabin Review

Deluxe Suite

Cabin E

Poor in comparision with RSS Explorer. Veranda was small, just enough room for one chair width, paint peeling from surface structure showing signs of rust.

Bathroom had a leaky toilet wich showered water on the floor, showing that the staff responsible for its upkeep did not report this.

Port Reviews

Port Moresby

Ship did NOT dock at Port Morsby because it was some form of National holiday - Regent should have known this before

13 Helpful Votes

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