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Nieuw Statendam Review

4.5 / 5.0
Editor Rating
197 reviews

Family Spring Break - Beautiful Ship but less elegant service

Review for Nieuw Statendam to the Eastern Caribbean
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familyahoy
10+ Cruises • Age 50s

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Additional details

Sail Date: Mar 2019
Cabin: Family Oceanview Stateroom
Traveled with children

Our family has cruised with HAL a couple of times before and really loved our experiences. Our two daughters are now between eight and eleven, and love formal nights, fine dining and afternoon tea. They also love the traditional kids activities and hanging out at the pool. My husband and I like to have a good time too, and the quality of food and service is important to us. Our HAL experiences are generally a win win for all four of us.

While the Nieuw Statendam is a beautiful ship, it is quite apparent that HAL is reducing staffing levels. For example:

For the whole of embarkation day, it was nearly impossible to get a drink on the pool deck. Instead of smiling servers attending to our needs, we had to stand in line at the bar for every drink. For the remainder of the cruise, tables in these areas were equipped with a service button to call a server over to you table. Let's just say our bar bill was higher on previous cruises.

Cabin Review

Family Oceanview Stateroom

Excellent layout for families and the pullman was not over the master!

3 Helpful Votes
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