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Toilet didn’t work correctly for 7 days, extremely loud fan blowing outside door for 4 days, severe vibration for 2 days. We tried every day to get these problems solved and it never happened. Staff that took care of the room were great and did try to help. Service manager sarcastic response. Shipboard entertainment was average. Food in the dining room was average but service was great. Ship stops were appropriate. Glacier Bay was spectacular. We found tours purchased off the ship were less expensive. On board shops were appropriate with fair pricing. Embarkation and debarkation were well handled well. This cruise provided a lot of inboard activity which was appropriate for all ages. We ate in all three dining rooms, the food was average. We could make dinner reservations which we liked. Wait staff was great. The stress of wondering if the toilet would work and trying to get it fixed was a daily battle.

Most disappointing cruise

Ruby Princess Cruise Review by Pjc6429

2 people found this helpful
Trip Details
  • Sail Date: August 2019
  • Destination: Alaska
  • Cabin Type: Balcony
Toilet didn’t work correctly for 7 days, extremely loud fan blowing outside door for 4 days, severe vibration for 2 days. We tried every day to get these problems solved and it never happened. Staff that took care of the room were great and did try to help. Service manager sarcastic response. Shipboard entertainment was average. Food in the dining room was average but service was great. Ship stops were appropriate. Glacier Bay was spectacular. We found tours purchased off the ship were less expensive. On board shops were appropriate with fair pricing. Embarkation and debarkation were well handled well. This cruise provided a lot of inboard activity which was appropriate for all ages. We ate in all three dining rooms, the food was average. We could make dinner reservations which we liked. Wait staff was great. The stress of wondering if the toilet would work and trying to get it fixed was a daily battle.
Pjc6429’s Full Rating Summary
Enrichment Activities
Value For Money
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Entertainment
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Cabin Review

Balcony
Cabin BA b619
Toilet did not work correctly for 7 days, couldn’t hear tv because of fan outside room 4 days, severe room vibration 2 days
Aloha Deck Inside Cabins, Balcony Cabins, Suite Cabins