I just came of a 8 day cruise on the Carnival Horizon and it was the worst experience I have ever had on a Carnival ship.
I will start by saying that the boarding process was fine. Once on board we went to the Lido deck while waiting for the cabins to be ready.
When we did go to our cabin #6445, we found that the cabin was nice, but we found that there were not any bathrobes in the cabin which your advertising states that there should be. I will say that the cabin steward Muh was very good and did a good job throughout the week.
My party had the any time dining and on the first night we went to dinner and were seated at the back of the dining room walking past numerous empty tables. We ordered our dinners and appetizers and then waited for them to be served. The appetizers came and some were good and others were inedible. When the main course arrived not all of my parties meals arrived at the same time and when they did they were either warm or cold. We all agreed that it might just be because it was the first night.
The next morning was a sea day and we all met for breakfast for the sea day brunch. We we were seated it wasn’t very busy yet. We again ordered our meals and the same issues occurred. The food was not brought out at the same time. One of my party order the Seafood tower and the bagel that came with it was so hard it was inedible. We constantly had to keep asking for coffee to be refilled instead of the wait staff offering to do it. We also had to refill our own water. One morning my wife tried the 12 hour French toast and it came out and it was raw inside.
That afternoon and every day we went to the Lido deck for lunch and I will tell you that the only thing in our opinion that was good was either the Deli which you had wait in a very long line or Guy’s Burgers which also had long lines. In my opinion that was due to the poor quality of the food on the buffet.
That evening we again met for dinner and we we again escorted to the very back of the dining room past many empty tables. We were put in a secondary dining area that was so dark you would not have be able to see the food when served. At this point I went to the hostess to complain and the Maitre D heard me and I explained the situation to him. He did arrange for us to have a table closer to the from and also gave us a very good waitress named Healene who we had for the remainder of the trip. Unfortunately the quality of the food never improved for the remainder of the trip. We were constantly having to asked for something else to eat or just not finishing our food.
We went to several shows in the lounges and found them to be of very poor quality and actually walked out of several of them. The one that we looked forward to called the Celestial Strings was a huge disappointment. They also offered one that was Music that was from the Big Band time that was ruined by interjecting modern music into it.
I know that this is a new and bigger ship, but I found it to be not a easy ship to get around in. In my opinion, to get to certain areas of the ship you have to either go up or down a deck to get to them.
Even though I found the dining experience to be bad, there was one thing that surpassed that and that is the elevator system. I have never heard so many complaints by so many people about the elevators in all my years of cruising. It has to be the most idiotic system I have ever seen. You press a button and you are assigned to an elevator and you have no idea when that elevator will arrive because you don’t see what floor it is on. Many a time after waiting several minutes we would end up taking the stairs. This is not a big deal when it is one or two flights, but is very annoying when you are on deck four and you want to go to deck 10.
The ship has a Serenity area that is just for adults, but it is beyond my understanding how you don’t have a pool on that same area.
We did use the pool at the stern of the ship but found it to be overcrowded and felt like sardines when in it. We also went into the hot tubs on several occasions and they were just warm and the jets were very weak. No air in the jets for the relaxing feel.
My wife and I both enjoy going to the casino when we cruise and I will tell you that we found the casino staff all very nice. The only complaint I have is that the cigarette smoke and smell is so bad that being non smokers it is very hard to stay for very long. You would think that this being a new ship they would have done a better job on recirculating the air in the casino to remove the smell. Even when the casino was closed when in port if you had to walk thru it, it stunk.
I have been a frequent cruiser on Carnival and have never had a bad experience until now