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Celebrity Edge Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
578 Reviews

Celebrity has one chance to retain this customer after this cruise

Celebrity Edge Cruise Review by xtynyc

13 people found this helpful
Trip Details
  • Sail Date: Jun 2019
  • Destination: the Western Mediterranean
  • Cabin Type: Sky Suite

I'll try to be as concise as possible while highlighting the key points. This was our 12th cruise, 10th on Celebrity. We are a gay couple in our early 40s. Our cruise had ~400 children possibly due to a special sale where 3rd and 4th passengers sailed free. Our cruise was also not sold out...possibly due to the branding of this as a "pride party" cruise with Adam Rippon as host.

Dining. The specialty restaurants on Edge are not up to the standards of the Solstice class. Le Petit Chef was more gimmick than quality. Steak/Frites was OK but not worth the cost for the movie on the table and the "experience" of getting the same food with the same movie as every other guest. This is NOT up to the standards of Murano or Qsine. Fine Cut Steakhouse was a complete waste of an evening. The food was average and the noise from the atrium music was deafening. 6oz filet was less than 1/2 inch thick and overcooked. Typically a petite filet will be thick but small...not here, they seemed to just cut a large filet in half. Again, NOT the quality of food,ambience, and/or service of Murano (or frankly even Tuscan on the Solstice class). Eden was the tallest of the midgets with good, creative food and fine service (seriously though, we don't need actors pretending to be mesmerized by the presentation of the food by the waiter). Rooftop Garden Grill was good, but not the same fun as the Lawn Club, maybe it was the staff, maybe the concept, or maybe the blinding wind in your face experience...Lawn Club nestled behind the smoke stack is much more smartly located than this place. Luminae...food was good, service excellent, ambience and fellow guests will be discussed later. We did not eat in any of the four main dining rooms.

Cabin. Wrote a separate review. The Sky Suite aft facing is a great room. Super comfortable bed. One surprise...there are only USB and power outlets on one side of the bed, so either you need a LONG cord or you can't both charge overnight and have the phone next to you for the morning alarm.

Ship. The overall ship is very well done. Ceilings are nice and high, the whole ship feels airy and fresh. The use of fresh plants is extensive and really amazing. Downside...the martini bar is gone and the new atrium bar is not the same...does not promote the same feeling of togetherness. The layout of the ship is also not as open...more dead-ends and blocked paths than we expect on a modern ship. Finally, Eden is a nice space but it is way at the back of the ship and so you really need to want to go there to get there versus just pass through and fancy a seat.

Fellow Passengers and Celebrity Policy. All I can say is WOW. We have never experienced worse passenger/parent behavior ever. So much so, that we are giving Celebrity one more chance to retain us as loyalists before seeking alternative lines with either fewer kids or better policies to help the staff control the kids. This is an example of terrible parents and Celebrity staff handcuffed due to lack of policies and terrified of bad reviews from bad parents. Some examples...(1) Parents in Luminae sitting at one end of the restaurant and their children at a table at the other end at a "kids table"...the kids were between 5-12 years old and sprinted back and forth to engage with their parents. (2) Parents leaving their sleeping children in strollers at the edge of the casino from 10P onward for hours as the parents disappeared to gamble/drink/party. Celebrity did nothing till guests complained repeatedly and then the parents repeated this behavior night after night. (3) Suite class retreat pool area became the kiddie pool day after day with running, screaming, and generally poorly behaved children left unattended by their parents. (4) Parents in Le Petit Chef more focused on their phones and presumably instagramming their meal than their children running through the restaurant to chat with their new friends. These are things that could be controlled with policy and with staff that did not live in fear of a bad review from a parent who broke the policy. (5) Parents leaving their children in the kids zone till past 12A as they partied the night away without advising staff that they would be 2+ hours later than the closing time.

We are booked for a trip on a Solstice class ship this fall and we will see if Celebrity can be redeemed. If the 3rd and 4th passenger free or 50% discounts continue and the ships continue to be dominated by bad parents and their children we will be forced to find a line that knows how to manage them.

xtynyc's Full Rating Summary
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Cabin Review

Sky Suite
Cabin S1 12260

Aft facing Sky Suite. Superb cabin, great size, great bathroom, AWESOME butler service. One problem: The shower is within the large spa tub...when you shower, the water collects on top of the tub walls and spills over onto the floor. So, you need to use one of your towels to mop up the floor after every shower. Long term, I suspect this will be a major maintenance problem for Celebrity in this cabin (maybe all suites with tub/shower combos).

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