First, I had an amazing Hurtigruten travel specialist assist me in my booking named Ms Linn WIlson who was outstanding in helping ensure I had a starboard Arctic Superior cabin and seamless transition from 1st cruise to the 2nd. I departed Hamburg, sailed up the Norwegian coast and fjords, then connected to a second cruise on the same ship in Tromso. Linn ensured that my worries about moving my luggage from one cabin to another, and still enjoying Tromsø were eliminated. Secondly, the staff on board the ship gave the highest customer service, especially Jannah, Jelai and Kristian the Reception Manager who helped me find and regain special glasses I left on the ship. The restaurant servers also gave exemplary customer service, always remembering my name, that I liked hot chocolate with breakfast, and always gave me a warm welcome, as did the maitre d. While this was only the 2nd sailing of the new ship, the staff was very quick to problem solve and respond to any suggestions for improvement, and were extremely professional. Food was excellent, especially the freshly baked breads and pastries. Thirdly, the cruises were very educational. The expedition team presentations, especially by Laura on whales, was exceptional, with multiple teaching strategies including embedded videos, delivered in a passionate manner. Zodiac cruising and landings were well done. The cruise to Svarlbard was very humbling as the glacier melting was evident, and hearing of the deaths of hundreds of reindeer due to global warming was painful. The Global Seed Vault in Longyearben is in jeopardy as well. Hurtigruten has a gorgeous ship with highly competent crew committed to outstanding customer service.
Cabin was brand new, well organized with plenty of storage space. Verandah was broad and long. Beds were very comfortable as was reading chair in room. Lighting was excellent. Filtered water stations on each floor to keep your water bottle filled. Refrigerator and safe in room.
Stayed in Hamburg 5 nights before embarking as needed to acclimate to 12 hr time difference. Hamburg is a beautiful, vibrant city. Recommend planter en Blom botanic garden (300 rose bushes in bloom in July), Miniature Wonderland, walking tour, canal and harbor cruise, and if interested in shopping, multitude of opportunities.
City is walkable, as ships dock close by.
Many tourists, but much to see
Beautiful town and weather hot and clear
Trondheim cathedral and city walk very easy, and flowers everywhere. Weather was perfect.a