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We waited for months for our amazing cruise adventure, and spent quite a bit more than the "average" cruise to experience Windstar. The ship was great, and the itinerary was as expected. The service, however, really suffered. I don't know who wrote the other review for our ship (July, 2019), but for the $ spent, the crew's attention to guests in the dining/bar area was inexperienced. Didn't know how to un-foil a bottle of wine, or make drinks. Used a powered mix for margaritas... come on! We expected more with regard to drinks and service. Food was as expected, but again, it seemed that this ship was in transition with their crew, and struggling to have a cohesive team. We appreciated being told this by many new management level staff there. Not sure we would sail on this ship again. I do need to add that the management there was super good, and also was aware there were problems.

Did not meet Expectations

Wind Surf Cruise Review by konsumerKath

Trip Details
  • Sail Date: July 2019
  • Destination: Mediterranean
  • Cabin Type: Deluxe Oceanview Stateroom
We waited for months for our amazing cruise adventure, and spent quite a bit more than the "average" cruise to experience Windstar. The ship was great, and the itinerary was as expected. The service, however, really suffered. I don't know who wrote the other review for our ship (July, 2019), but for the $ spent, the crew's attention to guests in the dining/bar area was inexperienced. Didn't know how to un-foil a bottle of wine, or make drinks. Used a powered mix for margaritas... come on! We expected more with regard to drinks and service. Food was as expected, but again, it seemed that this ship was in transition with their crew, and struggling to have a cohesive team. We appreciated being told this by many new management level staff there. Not sure we would sail on this ship again. I do need to add that the management there was super good, and also was aware there were problems.
konsumerKath’s Full Rating Summary
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