Marina Cruise Review by Housie
- Sail Date: April 2019
- Destination: British Isles & Western Europe
- Cabin Type: Penthouse Suite
Ship - very similar to Riviera. Beautifully decorated and spotlessly clean. We had Penthouse Suite which was excellent. Very good design. Everything worked except WiFi which was dreadful and you could only have one device working (if it did!) at any one time. Cabin staff were excellent - always cleaned and ready for when we returned. Butler was helpful but we don't really use the Butler. Concierge was awful, rude, arrogant, ignorant both to me and about other guests.
Overall the food was good as you would expect from the Cruise line that advertises "The best food at sea..." However........service was slow and seemed disorganised in the Grand Dining Room, the buffet area you had to have everything served to you, often not what you really wanted, which slowed down the process. Often plates were taken away before you finished your last mouthful which I hate! It was over busy at times - I think because the Grand Dining Room was certainly not up to standard. When we did go to the GDR for breakfast there were issues. The worst kipper and smoked haddock I have ever seen - so awful we walked out! Speciality restaurants were good but we were not keen on the Italian Restaurant. Polo Grill, Red Ginger and the French restaurant were all good. There was little coordination between the booking systems and the actual restaurants. Wine was very expensive. The added on gratuities plus another Spanish tax made it a ridiculous price.
Entertainment was mixed - some excellent and some awful. Art loft..... well I've never seen such awful examples of a tutors work. The sessions were ok but overcrowded and chaotic. The Culinary Centre was good. Fun and informative . The Special Dining in Prive was an experience, interesting and the food delicious. There were some booking issues for other guests though - they were not happy! Gym was good, classes limited. Front Spa area not serviced, loungers uncomfortable, jacuzzi far too hot on one occasion and outside shower not working.
Ports were very interesting - we do not do Ships excursions as we prefer to be independent. Transfers to the ship however were poor in a number of the ports and trying to get accurate info difficult. This did cause us issues as often long waits for buses without any seated waiting areas - my husband cannot stand for long. Some very long unnecessary walks off the ship into the port - little consideration for anyone with any disability. Other Cruise lines seem to have far better in port service. We had a number of Public Holiday days in ports which meant access to attractions was limited and shops closed. The 2 nights in Bordeaux was not 2 nights as they moved the ship on the second day making any independent excursions very difficult especially as it was a public holiday.
We saw the Captain once during the whole cruise. He did not attend his drinks party nor did he attend the Thank you parade for the staff. Poor!
Would we travel with Oceania again?. Sadly I very much doubt it. I think if we go 6 star again we will try another company. The rudeness of the Concierge was unacceptable. Oh and they got our final account wrong... so beware - we have never had that on a cruise before they are normally spot on!
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Port & Shore Excursion Reviews
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