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Ovation of the Seas Review

4.5 / 5.0
Editor Rating
662 reviews
5 Awards

Huge disappointment

Review for Ovation of the Seas to Transpacific
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2-5 Cruises • Age 50s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: May 2019
Cabin: Ocean View Balcony

This was meant to be an aniversary present for my husband. We expected to see some of Hawaii but the itinary was changed several times before the sailing. We sat in Oahu for a survey instead of cruising. They cancelled all our prebooked shore excursions leaving us with a breif stop in Maui. If you wanted to shop great if not disapointing. It was just a really long boat trip from Hawaii to Vancouvre via Maui. Our time in Victoria was cut short due to the tide. We sat in Vancouvre overnight in port. Dissembarkation was a nightmare. Locating bags was like a really sick idea of a scavenger hunt. Close to 3 hours to get off, find your bag and wait in the longest line ever for a taxi. Of course the taxis were busy bringing people for embarkation so it was a mess. We were told when we complained that everyone received the same compensation. We received refunds for our shore excursions and refunds for 2 nights we spent in port instead of cruising. We received a credit to buy lunch because they couldnt one day. That certainly is not compensation its reimbursment! Royal Caribean do not care. They changed everything about our holiday, we did not get what we paid for or what we expected. If we had wanted to do a long boat ride from Hawaii to Vancouvre then we would have booked one. We didnt but thats what we got. Wouldnt travel with them again. The cruise was a comedy of errors and changes. Appauling customer service. MSC gave us a better cruising experience at a far better price. The activities onboard were sometimes hard to get onto and into. You certainly needed to be everywhere very early and not mind waiting in line at times. The artists were of a high standard. The food was nice in the restaurant but it did get a little boring after 10 Days as several meals were repeated. The buffet had a large range but again the choices got boring as they seemed to be the same each day. We dinned at Wonderland on one occasion and really enjoyed the quirky nature of the food. It was fun and a nice break from the main eating areas. The robot bar is fun the first time but the novelty soon wears off. Unfortunatley there were a large amount of people who had very small children in the bars even as late as midnight. We had the drinks package and found it was a good idea as the prices on board were expensive. There were multiple shopping events. Its such a shame that this cruise was spoilt by poor planning. We complained to our travel agent who passed our concerns onto Royal guest services who said that all passengers were given the same compensation. We were refunded the cost of shore excursions and 2 nights that we sat in port as well as the cost of lunch on a day they could not provide it. That certainly does not qualify as compensation. Perhaps they need a dictionary to understand the difference. At the end of the day they just did not care about our experience it was all about the money.

Cabin Review

Ocean View Balcony

Cabin 1D

The cabin was nice and clean. The bed was comfortable. There was a good amount of storage space. The cabin crew were friendly and efficient.

Port Reviews


The vessel had to tender guests at this port and the weather was rough so getting ashore was difficult and only happened late in the day. The stop was at an area with lots of art galleries and cafes.


They cancelled this stop and our prebooked shore excursion.


We joined the cruise and sat in port due to a survey by the coastguard.


We arrived early on a Sunday. The buses from the terminal would not go until they were full. Due to a very limited time here due to having to leave early to get the tide right to sail under the Lions Gate Bridge we walked to town. There was nothing open so we had to wait. We managed to squeeze in a city tour before rushing back to the ship.

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