It was part of a cruise and excursion to Alaska and Yukon territory. The land part of the vacation was very well done and the land coordinator was exceptional. The ship must have a naval architects nightmare. It was very poorly designed for efficient flow of passenger from one part of the ship to another. We usually choose not to go to the main dining room because of the time it takes to eat a meal. The Lido was extremely understaffed on this cruise. Only a couple of times on the seven day cruise were we even offered beverages except for alcoholic ones dining at the Lido. I usually had to go find pitchers of beverages, fill my own glasses, and return to our table. The quality of food on this particular cruise was by far the worst we have ever experience on a Holland cruise, and we took a 34 day cruise with them last year and the worst meal for 34 days was better than the best meal on this cruise. They routinely ran out of the featured meats for the meal. This will be out last cruise on a Carnival owned line since quality and service are no longer a priority. I recommend that you very carefully consider that your service on a Holland ship may be dismal.

Holland America's quality is steadily going downhill.

Noordam Cruise Review by jhbitner

4 people found this helpful
Trip Details
  • Sail Date: July 2019
  • Destination: Alaska
  • Cabin Type: Standard Interior Stateroom
It was part of a cruise and excursion to Alaska and Yukon territory. The land part of the vacation was very well done and the land coordinator was exceptional. The ship must have a naval architects nightmare. It was very poorly designed for efficient flow of passenger from one part of the ship to another. We usually choose not to go to the main dining room because of the time it takes to eat a meal. The Lido was extremely understaffed on this cruise. Only a couple of times on the seven day cruise were we even offered beverages except for alcoholic ones dining at the Lido. I usually had to go find pitchers of beverages, fill my own glasses, and return to our table. The quality of food on this particular cruise was by far the worst we have ever experience on a Holland cruise, and we took a 34 day cruise with them last year and the worst meal for 34 days was better than the best meal on this cruise. They routinely ran out of the featured meats for the meal. This will be out last cruise on a Carnival owned line since quality and service are no longer a priority. I recommend that you very carefully consider that your service on a Holland ship may be dismal.
jhbitner’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Service
Onboard Experience
Free Price Drop Alerts
Get Holland America Noordam price drops
250,000+ people have entered their email

Cabin Review

Standard Interior Stateroom
Cabin L 8129
Cabin was very, very dirty when we boarded the ship. They had to get night housekeeping to come to the cabin to make it livable. We usually specify inside cabins, especially on northern or far south latitude cruises because you can have a dark cabin. This was the smallest cabin we have ever encountered on any ship of 15 plus cruises. Even the staff stated that the cabins were inferior. There was not even room to have a chair and a small table in the cabin without obstructing safe passage to the bathroom.
Rotterdam Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews