Norwegian Spirit Cruise Review by maildiver
- Sail Date: July 2019
- Destination: Europe
- Cabin Type: Aft-Facing Penthouse with Large Balcony
Just a little background this was our sixth cruise with your company and have had a wonderful time previously. We have cruised on the Getaway, Escape, Jade and Pearl. This was a honeymoon cruise for us and we had invited 2 other couples to cruise with us neither have even been on an NCL cruise before.
Upon boarding the ship with great enthusiasm and excitement as we have been planning this trip for well over a year. The ship was delayed departing as it had a mechanical issue and did not depart till 1:30 AM the next morning. That is when things turned sour. In order for the ship to make up time it was cruising at a 22-24 knots according to the information screen. This caused our suite to vibrate uncontrollably with glassware clanging, draws opening and the safe door banging it was like traveling on the New York City subway. Everything started rattling, draws sliding open, safe door clanging, and bathroom items falling into the sink and to the floor. Please note in the pictures provided the vibration is so severe, the bathroom tiles had cracked and vibrated loose leaving it uneven.
Monday July 22 upon us going to breakfast we spoke to the Concierge about being up all night and her response was she was going to look into it. Well the day progressed as the speed stayed consistence and at 5PM we went to guest services to speak with the manager, unfortunately the guest services rep had to be asked 4 times before my husband finally said that he was not happy and that he would start yelling if his request was not attended to. Finally, the front end manager came out along with the Concierge. Upon speaking with The supervisor we found out that the vibration problem was a known issue. She had said that vibration tests were done in our Suite and that the vibration occurred around 19 knots. She said that she would send an email to the Miami offices informing them of the issue. The immediate solution was to give us a room on deck 6 closer to the front of the ship with a window. So, on nights that the ship was going over 19 knots I was supposed to pack a bag and sleep in another cabin. We found this extremely inconvenient and ridiculous.
We then asked for a schedule of cruising speed so we would have knowledge of sleeping arrangements. Well it was supplied but not exactly accurate we learned after the second sleepless night to add 5-10 knots per numbers supplied.
By the third day after falling asleep on the bus rides for our excursions (yes paying a lot and missing a lot) I decided to set up an appointment with the Front-End Manager. Again, we found out that he was also aware of the vibration problem on the ship. By this time, I cannot understand how your company would still take $10,000 for a cabin with known issues and think it is OK. This is stealing money from your customers.
So, we paid for a suite that could not be used when the ship was moving, and was offered a cabin with a window. Also, I do not understand why the concierge that did not utter a word to us after the first day. Not any staff member offered us any assistance to transition from one cabin to another as we slept in the other cabin for 6 nights. You would have thought that knowing the problem the staff would have been more accommodating and helpful to try to smooth over all of our discomfort.
We then thought upon spending the night in Dublin we could stay in our cabin, the captain said that to prepare for dry dock in January they were going to be weighing the ship at night. The cruise director added that they were doing water testing. Well with the staff knowing the issues of our cabin you would think that someone would have suggested us to sleep in our other cabin. Well let me tell you what they did. The crew filled the ballast with water after moving the ship away from the dock. From 1:00am to 5:30am the crew was revving the engines up and down causing our suite to vibrate violently. I tried calling guest service but that was worthless as no one answered the phone. I find it comical how the entire ship knew the issue with the aft cabins but could not care about the guests occupying them.
Later that day we had an appointment with management to hear the response from NCL corporate. They read us the response from corporate and My wife was in tears. After spending over $10,000 for the cruise it was like a slap in the face not only were we sleep deprived, falling asleep on buses to and from excursion locations and totally frustrated as not only did we have 2 other couples traveling with us this was my HONEYMOON that is being totally ruined. I felt that I was not considered a valued guest as with this cruise I was going to be a platinum member which does show the loyalty I had with your company.
On top of the vibration issues, I was looking forward to a bath at night before bed. The tub had disgusting mold growing around it, and the staff had to step in and out of the tub to pull shade up or down.
We had spent over 10,000 dollars for this cruise for a cabin we picked over a year ago, so we could entertain our friends with cocktails and cheese plates (which were ordered in advance). The vibration and noise did not allow any of this. I am not sure if you or a company representative have seen the condition of this ship but it should have been dry docked long ago. The bathroom tiles are cracked and have uneven surfaces as you could not walk barefoot to the toilet. The furniture was stained and looked dirty. The staff was very passive and inattentive. We heard the same issues from our neighbors, it was like the staff did not want to speak with us for fear of hearing more complaints. The service was not up to par with any other cruises we had taken with your company.
Where the ship’s staff and corporate offices had knowledge of all the issues long before we had boarded, especially where vibration testing that had been done, these cabins should have never been sold or occupied. To take a customer’s money in advance and knowingly sell a room that does not allow for quiet enjoyment is stealing the customers money.
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