Symphony of the Seas Review

4.5 / 5.0
392 reviews

No Complimentary Drinks or ice cream after 9:15 pm

Review for the Eastern Caribbean Cruise on Symphony of the Seas
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Cookieman007
6-10 Cruises • Age 60s

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Sail Date: Jul 2019
Cabin: Spacious Interior

Cruise Fare indicates and sales representatives state that complimentary ice tea, lemonade, and ice cream are available 24 hrs a day through out the ship. This is not true. This ship does not provide any complimentary drinks or ice cream after 9:15 pm. There are only two complimentary eating places which both are located on deck 5. One cannot hang out on top decks, watch a movie at the aqua theater, relax in Central Park or the solarium with access to complimentary drinks. If you want food you have to traverse to deck 5 and obtain pizza or a sandwich and only water to drink. This is totally unacceptable and is a deciding factor in our family never booking with RCI again.

NOTE: I made my complaint directly to the Captain on the day 2 meet and greet opportunity. By the afternoon of day 3 a dispenser of tea and lemonade was made available at the pizza place on deck 5. When asked if I was satisfied I responded with a question of whether or not that service would be provided to the next cruise. In other words was there a policy change or was I just being satisfied? I received a non-verbal response which indicated no. This was in fact the case as the tea and lemonade dispensers were removed on the night of day 7 and replaced with water dispensers.

There are no tea or lemonade dispensers available at the Mexican eatery on deck 15, nor at the Hot Dog stand on deck 6. Really?

Cabin Review

Spacious Interior

Cabin seems smaller than other lines. Less closet space also.

Port Reviews

Labadee

Very little commentary. One audio speaker did not work. One speaker had no volume. Couldn't hear commentary.

Labadee

not as fast as anticipated.

3 Helpful Votes
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