• TRAVEL NOTICE: Learn more about COVID-19
  • Newsletter
  • Write a Review
  • Boards
  • Find a Cruise
  • Reviews
  • Cruise Tips
  • News
  • Deals

MS Roald Amundsen Review

4.0 / 5.0
Editor Rating
44 reviews

Ship and Arctic were wondrous; Hurtigruten has few glitches to work out

Review for MS Roald Amundsen to the Arctic
User Avatar
Newton1
6-10 Cruises • Age 60s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Jul 2019
Cabin:
Scenery.
Zodiac-ed ashore
Roald Amundsen on its maiden arctic voyage.

The Roald Amundsen is a beautiful ship, and I greatly enjoyed my cruise from Tromso to Longbyearen. That said, there were a few glitches that Hurtigruten needs to focus on.

When I checked in, they had no record of me in the cabin I purchased ten months earlier. I booked a specific cabin (a suite) because I liked the location on the ship. In the last three months before the cruise, I had at least three conversations with Hurtigruten staff, who all acknowledged I was in the cabin I had chosen. The staff gave me a bigger room with a larger balcony, but that misses the point. What if that larger suite had not been available? Where would they have put me? When a guy books a specific cabin ten months in advance there should be no changes to that cabin without agreement in advance from the passenger.

The Lindstrom dining room served great meals, but there was a problem here as well. Suite guests were supposed to be able to eat at Lindstrom every night. After I got checked in, I was told that they just figured out that they could not accommodate all the suite guests in a single, staggered sitting. This is a simple math problem – if you can’t figure out they you cannot accommodate all the suite passengers, then Hurtigruten should not be advertising meals in the Lindstrom dining room every night. So, we were only allowed to have dinner there every other night (half the nights of the cruise). That is a big drawback given the quality of the other dining choices. I felt a bit ripped off by not being able to eat there every night. We did eat breakfast there every morning and those meals and the alternate-day dinners in Lindstrom were all excellent. My compliments to Rona the head waitress, master-of-all.

Cabin Review

19 Helpful Votes

Find an MS Roald Amundsen Cruise from $1,494

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy and Cookies Statement and Terms of Use.