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We chose this ship for the destination and because our group of 13 had 3 children who we thought would enjoy the variety of activities. I was disappointed in the Ovation and will not likely use RCI again. This was our second cruise and if it had been our first, it likely would have been our last. Embarkation was a mess to put it bluntly, just throngs of people milling around with no clear direction. There wasn’t enough room on the decks/buffet to find 2 seats together while waiting for our cabins to be ready. Once we got to our cabin, it was very nice. It was spacious with lots of storage. Later that night, we discovered that the bed is awful! It was very hard and uncomfortable, the pillow were like rocks. We did ask for extra pillows the next day but found those just as uncomfortable. The amount of hooks in the bathroom was great! Disembarkation was no better. We were assigned to report to the Theater at 9:20, we headed that way at 9:00 only to be stopped by a crew member and yelled at ( yes voice was raised) that we had missed our number being called and to hurry and get off the ship! Dining in the dining room was great. The food was tasty and service impeccable. We ate breakfast and dinner in the dining room most days. The buffet seemed to have a wide variety of food but it was always difficult to find a table. In addition, being told over the PA to eat quickly so others can sit is not conducive to a pleasant meal. No lingering over a cup of tea and enjoying the view! Sorrentos pizza was very good and became a late night stop every night for our group for the yummy pizza. The availability of popular activities like bumper cars, iFly etc needs to be expanded. The wait times are ridiculous. I was extremely disappointed that I was only able to book Pixels online before the cruise. We never got to do iFly which I was really looking forward to. I’m not sure how a passenger is supposed to register online for these things by 11 as suggested when my boarding time is 12:30? AFTER the cruise, I learned that there is an escape room. There was nothing about this on the website; my group would have lived to do this. Clearly there is not a large enough activities staff to cover the amount of activities on board. I was very disappointed in the IQ app as a messaging tool. To use it I had to constantly reconnect to WiFi to send or check messages as did my entire group. This made communication and planning in a group difficult. It is ridiculous that they charge 7.95 for this. A trip to guest services and the answer was that’s the way it works and showing me how to connect to WiFi on my phone like I’m dumb. 270 is an amazing venue, but it is small especially for some of the activities that they literally cram in there. Loved the indoor pool and solarium; the kids in my group are too old for the kid section but I did wonder about it as it never seemed to be open. The constant up selling was ridiculous and aggravating. Despite our disappointment with the ship, an Alaskan Cruise is amazing and a wonderful way to see some of the majestic beauty of the United States. Juneau was spectacular, we did a whale watching tour and Mendenhall Glacier. Skagway also had stunning beauty, we took a ferry to Haines and did a walk through the state park.

Disappointed In Ovation

Ovation of the Seas Cruise Review by pivibird

6 people found this helpful
Trip Details
  • Sail Date: July 2019
  • Destination: Alaska
  • Cabin Type: Ocean View
We chose this ship for the destination and because our group of 13 had 3 children who we thought would enjoy the variety of activities. I was disappointed in the Ovation and will not likely use RCI again. This was our second cruise and if it had been our first, it likely would have been our last.

Embarkation was a mess to put it bluntly, just throngs of people milling around with no clear direction. There wasn’t enough room on the decks/buffet to find 2 seats together while waiting for our cabins to be ready. Once we got to our cabin, it was very nice. It was spacious with lots of storage. Later that night, we discovered that the bed is awful! It was very hard and uncomfortable, the pillow were like rocks. We did ask for extra pillows the next day but found those just as uncomfortable. The amount of hooks in the bathroom was great!

Disembarkation was no better. We were assigned to report to the Theater at 9:20, we headed that way at 9:00 only to be stopped by a crew member and yelled at ( yes voice was raised) that we had missed our number being called and to hurry and get off the ship!

Dining in the dining room was great. The food was tasty and service impeccable. We ate breakfast and dinner in the dining room most days. The buffet seemed to have a wide variety of food but it was always difficult to find a table. In addition, being told over the PA to eat quickly so others can sit is not conducive to a pleasant meal. No lingering over a cup of tea and enjoying the view! Sorrentos pizza was very good and became a late night stop every night for our group for the yummy pizza.

The availability of popular activities like bumper cars, iFly etc needs to be expanded. The wait times are ridiculous. I was extremely disappointed that I was only able to book Pixels online before the cruise. We never got to do iFly which I was really looking forward to. I’m not sure how a passenger is supposed to register online for these things by 11 as suggested when my boarding time is 12:30? AFTER the cruise, I learned that there is an escape room. There was nothing about this on the website; my group would have lived to do this. Clearly there is not a large enough activities staff to cover the amount of activities on board.

I was very disappointed in the IQ app as a messaging tool. To use it I had to constantly reconnect to WiFi to send or check messages as did my entire group. This made communication and planning in a group difficult. It is ridiculous that they charge 7.95 for this. A trip to guest services and the answer was that’s the way it works and showing me how to connect to WiFi on my phone like I’m dumb.

270 is an amazing venue, but it is small especially for some of the activities that they literally cram in there. Loved the indoor pool and solarium; the kids in my group are too old for the kid section but I did wonder about it as it never seemed to be open.

The constant up selling was ridiculous and aggravating.

Despite our disappointment with the ship, an Alaskan Cruise is amazing and a wonderful way to see some of the majestic beauty of the United States. Juneau was spectacular, we did a whale watching tour and Mendenhall Glacier. Skagway also had stunning beauty, we took a ferry to Haines and did a walk through the state park.
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