Ovation of the Seas Review

If you aren't "priority", don't bother booking a cruise with Royal Caribbean

Review for Alaska Cruise on Ovation of the Seas
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icemancap16
10+ Cruises • Age 30s

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Sail Date: Jul 2019
Cabin: Ocean View Balcony

Bottom line: I recommend strongly against sailing with Royal Caribbean unless you are "priority" to them.

Getting off the boat was quite literally the worst process I have ever seen anywhere. I started the morning on deck 8 trying to go down to deck 5 to get off the boat Due to priority service needed, I was kicked off the elevator I was on (originally going down), on deck 10. Almost 2 hours later and I'm finally able to get off the boat due to full elevators, other passengers not moving or respectful of lines. Furthermore, I ran into the assistant front desk manager who was unable to assist in anyway and kept saying they did not have the manpower to assist as they have now put me further away from the exit. His inability to assist with the problem the boat/company had created makes me wonder about the quality of their customer service.

While the rest of the cruise was enjoyable to include the cabin being well kept (thanks to our great stateroom attendant), entertainment as expected on a cruise ship and dining on par, should the first place runner of a race trip before the finish line they would not win. As such, the experience at the end of this trip was absolutely terrible that as of now, I strongly recommend against Royal Caribbean and do not expect to sail with them again (even if given the free cruise offered by their survey where my sentiments were also noted).

Cabin Review

Ocean View Balcony

Cabin 1D

Cabin was good and had a nice view. Stateroom attendant did very well to keep the room looking great.

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