We have sailed with Princess a number of times, but had a very bad experience two years ago. We decided to give them another chance as the itinerary appealed to us. We won’t travel with them again, and our fellow passengers that we spoke with also felt very let down.
Their cost cutting attempts affect all parts of the overall experience from having nothing to stir your coffee with, to reducing time in key ports at the last minute - just speed up and stop trying to save money on the fuel!!!
Princess’ biggest issue is the fact they never accept responsibility for their actions, they lie, offer up pathetic excuses and blame the passengers. The reason it took 2 hours to disembark at Newport - because we all decided to get off the ship at the same time!!! The reason we had such a ridiculously long queue at Boston - that’s right, our fault for wanting to make the most of our short time there!
We paid over £3k each for a mini suite but it took 36 hours and 3 phone calls to get our shower fixed. 24 hours to get water delivered that we had already paid for prior to the cruise.
Vegetarians are not catered for (unless you want to live on salad), food labelling is dangerously bad and food is always cold. I’ve never seen food temperatures taken.
General staff like room stewards are as nice as ever, but everyone else in what may be considered a more senior position are rude, unhelpful and critical of their guests referring to them as ‘idiots’.
The entertainment is worse than 1960’s Butlins, but then the cruise director and ents team behave like that’s where they all came from.
My advice - Celebrity or Royal Caribbean will value you much much more and understand the importance of good customer service.
Very outdated. Tiny bathroom. Needs tea and coffee facilities.
Ok but expensiveView All 21 City Tour Reviews
Very good guideView All 41 City Tour Reviews