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Caribbean Princess Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,698 Reviews

Very very poor

Caribbean Princess Cruise Review by SOL100

12 people found this helpful
Trip Details
  • Sail Date: Jul 2019
  • Destination: Canada & New England
  • Cabin Type: Mini-Suite with Balcony

We have sailed with Princess a number of times, but had a very bad experience two years ago. We decided to give them another chance as the itinerary appealed to us. We won’t travel with them again, and our fellow passengers that we spoke with also felt very let down.

Their cost cutting attempts affect all parts of the overall experience from having nothing to stir your coffee with, to reducing time in key ports at the last minute - just speed up and stop trying to save money on the fuel!!!

Princess’ biggest issue is the fact they never accept responsibility for their actions, they lie, offer up pathetic excuses and blame the passengers. The reason it took 2 hours to disembark at Newport - because we all decided to get off the ship at the same time!!! The reason we had such a ridiculously long queue at Boston - that’s right, our fault for wanting to make the most of our short time there!

We paid over £3k each for a mini suite but it took 36 hours and 3 phone calls to get our shower fixed. 24 hours to get water delivered that we had already paid for prior to the cruise.

Vegetarians are not catered for (unless you want to live on salad), food labelling is dangerously bad and food is always cold. I’ve never seen food temperatures taken.

General staff like room stewards are as nice as ever, but everyone else in what may be considered a more senior position are rude, unhelpful and critical of their guests referring to them as ‘idiots’.

The entertainment is worse than 1960’s Butlins, but then the cruise director and ents team behave like that’s where they all came from.

My advice - Celebrity or Royal Caribbean will value you much much more and understand the importance of good customer service.


SOL100's Full Rating Summary
Cabin
Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Shore Excursions
Service
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Cabin Review

Mini-Suite with Balcony

Very outdated. Tiny bathroom. Needs tea and coffee facilities.


Port & Shore Excursion Reviews

City Tour

Ok but expensive

View All 21 City Tour Reviews
City Tour

Very good guide

View All 41 City Tour Reviews

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SOL100
1 Reviews Written
12 Helpful Votes
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