This cruise was by far the most terrible as far as customer service. Dining room room experience was awful, had to wait 15mins for water, bread was very hard and food was not at all appetizing. Attitudes were displayed as if the wait staff was irritated. It was very stuffy, a.c. Was not working to full capacity. Bar staff in the club was awful, attitudes, very slow and unenthusiastic with the exception of Sean (China) Santosa (Indonesia)@ the red rum bar they were AWESOME!!!! Give them a raise!!!! The public facilities were at minimal use, the dryers were broken and washers half washed the clothes. Pool areas were congested, maybe consider an adult only pool area. Food selections were always the same in the buffet area. Debarkation was very very slow and not very organized. Not very pleased with this cruise. This was my 6th cruise, hope things get better.