1. Home
  2. Cruise Reviews
  3. Viking Kvasir
My partner and I took a Viking Rhine River cruise last September, the usual half-price but super expensive offer. Never again. (1) The service was great. (2) Food okay-good. (3) The included wines not good, so you're likely (encouraged?) to buy the pricier options. (4) The free tours are adequate-good but too early--"everybody, get ready to board bus at 8:00"--so you're likely (encouraged?) to choose pricy later tours. (5) Onboard talks and entertainment adequate. (6) The messaging in between: a constant commercial to sign up for other cruises, the more expensive tours or Viking merchandise. (7) The ship got stuck on a sandbar 100 ft from the dock; many hours later a tugboat got us unstuck; The incident was poorly handled in terms of informing passengers and compensating for the inconvenience. (9) Few days to see Rhine: sailing at night between ports so except for castle segment there was little explanation of what we passed. (8) The brochures never ever stop coming no matter how often or to whom you complain--spamming. Never again.

Overhyped, Overpriced

Viking Kvasir Cruise Review by 315bruce

Trip Details
My partner and I took a Viking Rhine River cruise last September, the usual half-price but super expensive offer. Never again. (1) The service was great. (2) Food okay-good. (3) The included wines not good, so you're likely (encouraged?) to buy the pricier options. (4) The free tours are adequate-good but too early--"everybody, get ready to board bus at 8:00"--so you're likely (encouraged?) to choose pricy later tours. (5) Onboard talks and entertainment adequate. (6) The messaging in between: a constant commercial to sign up for other cruises, the more expensive tours or Viking merchandise. (7) The ship got stuck on a sandbar 100 ft from the dock; many hours later a tugboat got us unstuck; The incident was poorly handled in terms of informing passengers and compensating for the inconvenience. (9) Few days to see Rhine: sailing at night between ports so except for castle segment there was little explanation of what we passed. (8) The brochures never ever stop coming no matter how often or to whom you complain--spamming. Never again.
Viking Cruises, Community Team has responded
We appreciate you taking the time to share your review, 315bruce, and are pleased to learn the service you encountered on board left a good impression. However, we regret to hear that other aspects of your cruise, including quality of wine, shore excursions and entertainment, did not meet expectation. Your satisfaction is important to us, and if you haven’t already, we encourage you to contact us directly at TellUs@vikingcruises.com so that we can connect you with a seasoned agent. Additionally, we understand you’d like to be removed from our mailing list, and invite you to contact us at the address above with details so we may assist further. Thank you.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
315bruce’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Viking Kvasir price drops
250,000+ people have entered their email