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Brilliance of the Seas Review

4.0 / 5.0
1,538 reviews

Nickel and diming

Review for the British Isles & Western Europe Cruise on Brilliance of the Seas
10+ Cruises • Age 60s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Jul 2019
Cabin: Ocean View Balcony

We chose the itenirary British Isle mostly for Scotland which is rarely offered and thought the ship would be as good as same category ships ie loved Jewel and Serenade. Not problem at embarkation in Amsterdam although very annoying feeling besieged by staff selling ALL they could think of prior to us stepping on ship. Upon entering our balcony stateroom, the smell of sewer was so strong and the preview of 12 days amora to come. Not only our cabin but public toilets were often as bad.

For our 25th anniversary my husband had pre-ordered 2 champagne and 2 wines to be deivered in the cabin prior to our arrival. NO BOTTLE in sight, we had to chase them for delevery. His surprise to me was ruined.

The shock was to be told that we no longer have BASIC ameneties (hotel basic) no shampoo, conditioner or body lotion and 1 soap. In the shower is a dispenser 2 in 1 shampoo and body soap!!!!!

Cabin Review

Ocean View Balcony

It should be noted that most of the staff of Brilliance was great going out of there way to help especially Strateroom attendant, both Concierges from both lounges and dining room staff.

9 Helpful Votes
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