We recently cruised on the SCENIC Opal on the Rhine from Basel to Amsterdam. This was supposed to be a ‘luxury’ cruise.
Last year, we had a fantastic experience cruising the Douro River on their Evergreen ship. We couldn't fault anything. All the staff were professional, courteous and friendly. We thought the Scenic Luxury Cruise would be equal or better, but we were wrong. In our opinion, the Evergreen cruise rated 5 star ... the Scenic cruise 4 star.
A number of the staff were unprofessional, and were trying too hard to be funny. When I asked if the sandwiches at the bar could be toasted, a straight faced "NO" is not the answer I wanted to hear, followed by "just kidding!" Also, at dinner when I asked if I could have a glass of wine, "No we don't have any" wears thin over time.
The cabin was great ... well maintained, clean and roomy. The bed was very comfortable. The bathroom was spacious, and the shower was very good.