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Seven Seas Mariner Review

4.5 / 5.0
Editor Rating
365 reviews
29 Awards

Disappointing cruise and response

Review for Seven Seas Mariner to Alaska
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Jmandelkern
First Time Cruiser • Age 60s

Rating by category

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Additional details

Sail Date: Jun 2019
Cabin: Penthouse Suite

We wanted to see Alaska & our travel agent advised us that Regent would offer us the best experience and value. Things didn’t go well at all & we feel we never got a true Alaska vacation as promised or the Regent experience! The ship lost an engine & we had to eliminate Juneau as a port & we had to eliminate the Hubbard glacier due to fog. We were at sea 3 of the 6 days. Not what we wanted and were only offered a $750 credit towards a FUTURE cruise to be booked within a year! In addition, restaurants were difficult to get seated in. Even the no reservation Italian restaurant had an hour and a half wait to be seated! Finding a table for 4 was virtually impossible. And to top things off, the casino manager cheated my husband out of winning a black jack tournament by verbally helping the other person in the finals! He then begged my husband to keep it inside the casino. We had 3 witnesses, reported it to executive concierge and the guest relations office has declined to offer an apology and/or give us any monetary compensation for a very bad cruise for so many reasons. Even my travel agent tried in vain to get us $1500 cash instead of future cruise credit, but they refuse to budge. What a terrible way to do business!

Cabin Review

Penthouse Suite

Cabin C

Cabin was beautiful and large.

23 Helpful Votes
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