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Boarding: boarding in Kiel took hours. I’m new to cruising, but it seemed rather disorganized with little possibility for seating. The terminal in Kiel was an uncomfortable , utilitarian facility. None of the screens were working, Costa Personnel were walking around with signs to tell people which groups were boarding. Ship’s decor: the ship has a musical “theme” which is so tasteless and kitschy and dated. One can see that the ship isn’t the newest. There are plenty of signs of wear and tear. The Casino takes up a lot of square meters so I suppose it is a big money maker for the ship. Cabin: we booked two premium balcony cabins. The balcony was fine, two chairs and a little table. It was a relief to be able to escape the never ending noise of the ship. Except that our cabin on deck 6 was right over a bar. So at 10 pm when we were ready to go to sleep because of a busy day in port, the music in the bar was so loud that our cabin was shaking and one could literally sing along with the songs if one was so inclined. But we just wanted to sleep! Only possible with earplugs for all 10 days!!! Shower had a flimsy cloth curtain that was not adequate to keep water from dripping all over the bathroom. And a few nervous moments when we were getting dangerously low on toilet paper. Our toilet didn’t always flush. The mattress was hard and uncomfortable. The pillows were lumpy and synthetic. You can only choose softer or down pillows in suites. The cabin steward was super polite and did a good job cleaning and tidying our cabin every day. The spa: definitely worth the €135 Euro spa pass. A very fine spa with 4 different steam baths and a super jacuzzi. And a sun room with a great view. There are only adults which is a relief as all other pools and jacuzzis are full of children. The jacuzzis are from 16+, but this is not enforced by the personnel. Small children in warm bubbly water...I’ll let you guess what it must be full of. My husband and I both booked hot stone massages that were wonderful, but the relaxation was destroyed when both our masseuses turned our massages into a sales pitch for foot cream (€30), neck cream (€40), 21 day detox cure with vitamins and tea (a bargain at €180), and 20 packets of bath salts that are almost as good as a massage (“only” €10 a packet, much cheaper than a massage”). It was very difficult to convince her that I wasn’t interested. She definitely didn’t take polite no thank you’s. So all the stress that was massaged away was right back again. I’m sure they are pressured to sell products. She tried to schedule me for another €100 massage, but you can be sure I wasn’t going to put myself through that again. I’ve never experienced that in a spa before. Fitness center: very well outfitted, also for 16+ but full of kids playing around on the machines. No personnel was present to enforce this. Several “health” seminars are offered, but they always end in being a sales pitch for insoles or detox vitamins. Food: absolutely inedible. Our assigned table was in New York, New York. Nice waiter, but he messed up our orders every time. The food was cold, dry, tiny portions that barely resembled their descriptions. The salad leaves were wilted (brown around the edges) and the seatings took almost 2 hours plus. That was a lot of sitting for so little food. My 190cm tall 24 year old son had to eat in the buffet afterwards so he wouldn’t be hungry. So we decided to eat in the La Paloma buffet restaurant. Long lines, lukewarm food, and to top it off, my 22 year old son and I both got food poisoning which kept us up all night with vomiting and diarrhea. Luckily we had two cabins! I was very careful afterwards in my food choices. The only truly tasty food was the focaccia at lunch time. The breakfast buffet was full of sweets. The rolls were small and dry. The eggs were powdered and wet. Only two types of cheese and very limited sliced meats. The “orange” juice was anything but. You could also sit down in the NY, NY restaurant for breakfast. But the buffet is exactly the same as La Paloma buffet restaurant. Only difference is that the coffee cups are smaller and the tea is served with lukewarm water and there is linen and silver on the table. The joke is I lost weight on this cruise, who loses weight on a cruise?? The gelato was super, but you had to pay for it. Entertainment: the Italian lifestyle requires that most entertainment started at 9.30-10.30 pm. Well, we arrived early in the morning in port, so I don’t know how people could party all night and have a full day of touring the next day. There were theme nights every night that it appeared that every Italian on board had the required clothes but we had received no information prior to the cruise about which outfits were required for the various parties. The white gala night, the international night, the Italian night, the French night, the masquerade night, etc....not that you would have packed for so many themes if you didn’t know about it. So we felt excluded from a large part of the on board entertainment. Excursions: we booked two excursions, Danzig and Marienburg, and two days in St. Petersburg (grand tour). Both were very expensive but we had very good guides and the food was the only tasty food we got on the trip. The buses were new and air conditioned. Our guide in St. Petersburg was great. She could get us through thousands of Chinese tour groups with seeming ease. All other destinations we used hop on, hop off buses that you can catch at the harbor. This is a much cheaper option. Destinations: great, but 5 hours in Tallinn was inadequate. Why we arrived at 1 pm instead of 8 is a mystery. I suspect docking was cheaper after 12. And three huge cruise ships at once pretty much filled the town up. Personnel: generally very friendly. We had one very unpleasant situation when we arrived I Tallinn. Many passengers had headed for the exits as we all wanted to make the most of our 5 hours. Suddenly a large Spanish guy in a white uniform started yelling at us in a very sharp tone to go away before the announcement was made to wait one floor above. We had even been sent by other crew members to wait where we were waiting. It was really uncalled for. He started yelling at Spanish passengers too. It wasn’t a friendly and helpful tone. And we weren’t a mob, there were at the most 15 people standing there. There was a daily animation program but it was quite difficult to follow in 5 languages! But kudos to the crew for trying. The internet: super expensive, €107 for 3 GB and it barely worked. In the end I actually hadn’t used my full three GB’s because I couldn’t download or upload anything because it was so slow. The social media flat is probably a better deal. We were close enough to land that our roaming worked fine most of the time. All inclusive: our package included the pio gusto drinks package. Only silly thing, they wouldn’t provide a bottle of water. Those had to be bought. And you weren’t allowed to fill water bottles at the water dispensers. So lukewarm chlorine water from our tap was the only possibility in the cabin. We bought bottled water in port. To round it up: We would never travel with Costa again, but now we know what to look for on a cruise

Costa Pacifica...NEVER Again

Costa Pacifica Cruise Review by KittyKool

2 people found this helpful
Trip Details
  • Sail Date: July 2019
  • Destination: Baltic Sea
  • Cabin Type: Balcony Premium
Boarding: boarding in Kiel took hours. I’m new to cruising, but it seemed rather disorganized with little possibility for seating. The terminal in Kiel was an uncomfortable , utilitarian facility. None of the screens were working, Costa Personnel were walking around with signs to tell people which groups were boarding.

Ship’s decor: the ship has a musical “theme” which is so tasteless and kitschy and dated. One can see that the ship isn’t the newest. There are plenty of signs of wear and tear. The Casino takes up a lot of square meters so I suppose it is a big money maker for the ship.

Cabin: we booked two premium balcony cabins. The balcony was fine, two chairs and a little table. It was a relief to be able to escape the never ending noise of the ship. Except that our cabin on deck 6 was right over a bar. So at 10 pm when we were ready to go to sleep because of a busy day in port, the music in the bar was so loud that our cabin was shaking and one could literally sing along with the songs if one was so inclined. But we just wanted to sleep! Only possible with earplugs for all 10 days!!!

Shower had a flimsy cloth curtain that was not adequate to keep water from dripping all over the bathroom. And a few nervous moments when we were getting dangerously low on toilet paper. Our toilet didn’t always flush.

The mattress was hard and uncomfortable. The pillows were lumpy and synthetic. You can only choose softer or down pillows in suites.

The cabin steward was super polite and did a good job cleaning and tidying our cabin every day.

The spa: definitely worth the €135 Euro spa pass. A very fine spa with 4 different steam baths and a super jacuzzi. And a sun room with a great view. There are only adults which is a relief as all other pools and jacuzzis are full of children. The jacuzzis are from 16+, but this is not enforced by the personnel. Small children in warm bubbly water...I’ll let you guess what it must be full of.

My husband and I both booked hot stone massages that were wonderful, but the relaxation was destroyed when both our masseuses turned our massages into a sales pitch for foot cream (€30), neck cream (€40), 21 day detox cure with vitamins and tea (a bargain at €180), and 20 packets of bath salts that are almost as good as a massage (“only” €10 a packet, much cheaper than a massage”). It was very difficult to convince her that I wasn’t interested. She definitely didn’t take polite no thank you’s. So all the stress that was massaged away was right back again. I’m sure they are pressured to sell products. She tried to schedule me for another €100 massage, but you can be sure I wasn’t going to put myself through that again. I’ve never experienced that in a spa before.

Fitness center: very well outfitted, also for 16+ but full of kids playing around on the machines. No personnel was present to enforce this.

Several “health” seminars are offered, but they always end in being a sales pitch for insoles or detox vitamins.

Food: absolutely inedible. Our assigned table was in New York, New York. Nice waiter, but he messed up our orders every time. The food was cold, dry, tiny portions that barely resembled their descriptions. The salad leaves were wilted (brown around the edges) and the seatings took almost 2 hours plus. That was a lot of sitting for so little food. My 190cm tall 24 year old son had to eat in the buffet afterwards so he wouldn’t be hungry. So we decided to eat in the La Paloma buffet restaurant. Long lines, lukewarm food, and to top it off, my 22 year old son and I both got food poisoning which kept us up all night with vomiting and diarrhea. Luckily we had two cabins! I was very careful afterwards in my food choices. The only truly tasty food was the focaccia at lunch time.

The breakfast buffet was full of sweets. The rolls were small and dry. The eggs were powdered and wet. Only two types of cheese and very limited sliced meats. The “orange” juice was anything but. You could also sit down in the NY, NY restaurant for breakfast. But the buffet is exactly the same as La Paloma buffet restaurant. Only difference is that the coffee cups are smaller and the tea is served with lukewarm water and there is linen and silver on the table.

The joke is I lost weight on this cruise, who loses weight on a cruise??

The gelato was super, but you had to pay for it.

Entertainment: the Italian lifestyle requires that most entertainment started at 9.30-10.30 pm. Well, we arrived early in the morning in port, so I don’t know how people could party all night and have a full day of touring the next day. There were theme nights every night that it appeared that every Italian on board had the required clothes but we had received no information prior to the cruise about which outfits were required for the various parties. The white gala night, the international night, the

Italian night, the French night, the masquerade night, etc....not that you would have packed for so many themes if you didn’t know about it. So we felt excluded from a large part of the on board entertainment.

Excursions: we booked two excursions, Danzig and Marienburg, and two days in St. Petersburg (grand tour). Both were very expensive but we had very good guides and the food was the only tasty food we got on the trip. The buses were new and air conditioned. Our guide in St. Petersburg was great. She could get us through thousands of Chinese tour groups with seeming ease.

All other destinations we used hop on, hop off buses that you can catch at the harbor. This is a much cheaper option.

Destinations: great, but 5 hours in Tallinn was inadequate. Why we arrived at 1 pm instead of 8 is a mystery. I suspect docking was cheaper after 12. And three huge cruise ships at once pretty much filled the town up.

Personnel: generally very friendly. We had one very unpleasant situation when we arrived I Tallinn. Many passengers had headed for the exits as we all wanted to make the most of our 5 hours. Suddenly a large Spanish guy in a white uniform started yelling at us in a very sharp tone to go away before the announcement was made to wait one floor above. We had even been sent by other crew members to wait where we were waiting. It was really uncalled for. He started yelling at Spanish passengers too. It wasn’t a friendly and helpful tone. And we weren’t a mob, there were at the most 15 people standing there.

There was a daily animation program but it was quite difficult to follow in 5 languages! But kudos to the crew for trying.

The internet: super expensive, €107 for 3 GB and it barely worked. In the end I actually hadn’t used my full three GB’s because I couldn’t download or upload anything because it was so slow. The social media flat is probably a better deal. We were close enough to land that our roaming worked fine most of the time.

All inclusive: our package included the pio gusto drinks package. Only silly thing, they wouldn’t provide a bottle of water. Those had to be bought. And you weren’t allowed to fill water bottles at the water dispensers. So lukewarm chlorine water from our tap was the only possibility in the cabin. We bought bottled water in port.

To round it up: We would never travel with Costa again, but now we know what to look for on a cruise
KittyKool’s Full Rating Summary
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Cabin Review

Balcony Premium
Cabin BP 6347/6348
6347 DO NOT BOOK THIS ROOM! There is a bar just below which makes sleeping a challenge. and obviously nothing can be done about the noise. loud until 1 AM

Cushions on sofa stained.
Plenty of closet space.
Azzurro Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews