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Crown Princess Review

4.5 / 5.0
Editor Rating
2019 reviews
3 Awards

Princess is stuck in the past, moving downmarket, there are better cruise lines

Review for Crown Princess to the British Isles & Western Europe
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MJTSCruising
6-10 Cruises • Age 40s

Rating by category

Cabin
Embarkation
Dining
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Entertainment
Fitness & Recreation

Additional details

Sail Date: Jul 2019
Cabin: Balcony

We chose Crown Princess because we wanted to do the British Isle itinerary. We came into Dublin one day early to explore Dublin in depth and to allow for jet lag and/or unanticipated travel snafus. Embarkation was fine as most people ~2,300 come on board in Southampton and only 300 +/- come on board in Dublin. Still, when we disembarked, the staff was slow to inform passengers of the status of the port clearing us and what the next steps were. More information more frequently should be the rule.

SHIP: Ship is dated and time worn. Despite saying that the ship was refurbed in 2018, we saw no evidence that they did any improvements that improved passenger satisfaction. Instead, they installed Medallion monitoring (very concerned about privacy and how they are tracking and using information they collect). They did not provide information on keeping this information in relation to GDPR or our right to be forgotten which is a huge privacy concern. Cleanliness in the vestibule of the elevators/stairs could use a supervisor. For example, for two days straight, there was a smear of something on the elevator call button. Just need much more attention to detail.

CABIN: We were upgraded to a balcony cabin which was nice and the room was clean. However, the door stop was broken off from the wall and the carpet baseboard was no longer sticking to the wall. The bed was a positive and very comfortable. But the rest of the room was 1980s/90s beige and brass and showing its age. For example, they are still using the Love Boat theme song in its safety instructions when most people have never seen the show.

Cabin Review

Balcony

Cabin BC

The exterior of the cabin was rusty, but the balcony was a very nice size with plenty of room. Location was quiet and despite being near the bow, was relatively convenient to the elevators/stairs. The chairs were worn and were not as clean as I would like (bird droppings). The door stop was broken off from the wall and the carpet baseboard was no longer sticking to the wall. The bed was new and very comfortable. But the rest of the room was 1980s/90s beige and brass and showing its age. For example, they are still using the Love Boat theme song in its safety instructions when most people have never seen the show.

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