• TRAVEL NOTICE: Learn more about COVID-19
  • Newsletter
  • Write a Review
  • Boards
  • Find a Cruise
  • Reviews
  • Cruise Tips
  • News
  • Deals

American Empress Review

4.5 / 5.0
Editor Rating
88 reviews

Exciting Experiences

Review for American Empress to North America River
User Avatar
Retired Tchr
6-10 Cruises • Age 60s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Jul 2019

What a wonderful week we had as we sailed down the Snake and Columbia Rivers aboard the American Empress! This was our first cruise with the American Steamboat Company and there was so much about the cruise that didn’t disappoint. We have sailed many larger cruise ships but never a riverboat. The crew was the most friendly crew we have experienced. The Captain was visible and friendly too. The accommodations were excellent. Our room steward Gina was superb and quick to respond when we had questions or concerns. The ship was chilly and a large majority or passengers wore light jackets, sweatshirts or sweaters while on board. We did have two problems with our cabin while on board. On the second day our safe would not open. They responded quickly, opened our safe but were unable to fix it. However, later in the day the safe was removed and another safe was installed and it worked well for the remainder of the trip.

At 2:30 am the next to last day of our cruises I saw a spark somewhere in the ceiling near our door. Smoke began to come out of the ceiling smelling like an electrical fire. When I called the main desk 3 people came to our cabin immediately, one with a fire extinguisher in hand. One of the crew opened a door in the ceiling where the air conditioner was located and began looking around. It was a bit dirty up there, which was noted by one of the crew. Smoke was still in the room. I asked if they cared if I opened the door to the outside. So I did. With the door to the hall open and the door to our balcony open the smoke began to filter out of the room. After a few minutes they determined that the motor of the air conditioner had burned out and said that it could not be replaced until morning. They said we should leave our 2 doors open to get the smoke out of our cabin and they left. We do wish the crew had checked to see if that was an option conducive to sleeping, since it was now after 3:00 am. The wind coming through the cabin sounded like a freight train coming through the cabin. So we closed the door to the hall and laid back down. Then the door to the deck was banging so it was impossible to sleep. We closed that door too, even though there was still some smoke in the room. By 4:00 am we were able to drift off to sleep. By 7:00 am we were leaving our cabin and met a crew member coming down the hall to replace the motor. He said he was leaving and needed to do that before he left. Good thing we were heading out for the day and didn’t get awakened again for the repair.

When returning to our cabin after breakfast our cabin door was left open and no one was in the cabin which was a little unsettling. In the end our air conditioner was fixed and worked fine for the remainder of our trip. I still wonder what they can do to keep the area around the ac units cleaner. We were breathing that dust in our cabin and the dirt could have contributed to a fire. I thank the quick response of the crew. But I do wish that they had offered us a way to secure the balcony door so we could have left it open. And why was our cabin left unsecured? Even though we were a little tired that day we didn’t let that stop our tours and enjoyed the day and the remainder of our trip

Cabin Review

3 Helpful Votes

Find a cruise

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.