Norwegian Jade Cruise Review by Wimsey18
- Sail Date: July 2019
- Destination: Mediterranean
- Cabin Type: Mid-Ship Inside
After 2 more phone calls I found out that I would have to File a formal request for my refund and that would take 3 weeks for them to review and decide if they would refund my money. Seems like a long time for a company who required immediate payment for every new addition to the tour. While trying to get info from Customer relations on the ship they would have to contact NCL in Miami and had no access to invoices prior to trip. The right had did not know what the left hand had done.
However, the food, ship, excursions and atmosphere was great. Tour guides for the tours were exceptional in their knowledge of the venues and locales.
So in spite of NCL and their concerted effort to screw this trip up, we had a good time.
NOTE: Service by food staff and housekeeping was excellent. The customer service staff were ineffective and I believe that is because of the misinformation they were given. I was given 3 different responses to the same problem by 3 different staff members. Plus shore excursion and customer service staff bounced clients back and forth in the hopes the other knew what was going on.
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