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MSC Magnifica Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
345 Reviews

Ridiculous

MSC Magnifica Cruise Review by Cat0521

3 people found this helpful
Trip Details
  • Sail Date: Jul 2019
  • Destination: the Eastern Mediterranean
  • Cabin Type: Balcony Stateroom

This was the only cruise that fit schedules for everyone in our family. We also thought maybe we should try new cruiseline after 5 cruises with the same company. Big mistake.

The ship itself looks beautiful. Embarkation was fine. Excursions were fine.

Cabin was fine except that some guests decided to smoke in their cabins so our cabin smelled smoky too. My cabin has “no smoking” sign inside not sure about others. Complained twice, nothing was done. The housekeeper even said he did not want to anger other guests. Bad smell aside, it’s for the ship safety. guess safety does not matter.

Food was bad. Buffet breakfast was cold or overheated (rubbery) scramble eggs. Yogurt was in a big open bowl so gross that someone could easily spit on it. Buffet lunch or dinner was a collection of pasta and pizza, a little grilled chicken, grilled fish, nothing spectacular. Dinning room only went twice. Dining room did not serve any drink, not even regular tap water. You are forced to buy bottled water or wine. Definitely no coffee or tea after the meal. Meal was way below any cruise line standard. I could possibly do better at home in terms of taste and presentation!

This cruise was 95% Italian focus. Shows were mostly in Italian and there was 1 in French. For my family, pure english speaking, no entertainment for the entire cruise. To be honest, the singing was ok, dance, acrobatics were below other cruise lines standard.

Disembarkation was a disaster. 3 hours delay due to some event happening at Venice. We were expected to believe that this event was new and they knew nothing about it and did not think it would affect disembarkation. Really? According to our “daily program”, we should be out of the ship by 9:30 then changed to 10:30. We did not get off until 11:45. We missed our flight or many guests missed the flights or we had to scramble to look for alternatives paying extra. All we heard from the customer service, which probably more appropriate to call them customer no service, was that it was not their fault, there was nothing they could do. YES, you could do something and that was simply providing accurate information from the beginning!

Being pure English speaking Asian from the North America, definitely minority in this trip, my family did not feel welcomed at all. No crew ever said a hello to us even if we walked right into each other. There was this lead Spanish officer, she was so cheerful and bubbly speaking in her language with her people but when she saw me, she took away the smile and simply looked and walked away. The worst I have ever been treated in my cruise experiences.

MSC clearly is not ready to handle international guests in Europe, at least with this cruise and this crew. The whole cruise is tailored for Italian, Spanish or simply white. Going forward we will stick with more reputable cruise line, get our money worth.


Cat0521's Full Rating Summary
Cabin
Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Shore Excursions
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Cabin Review

Balcony Stateroom

Cabin was fine, housekeeper did his job. Other guests smoked in their cabins and made our cabin smelled smokey. Complained but nothing changed.


Port & Shore Excursion Reviews

Venice

We spent a day at Venice before the cruise on our own. It was well worth ot.

Alberobello Walking Tour

Beautiful place. Tour guide walked way too fast.

View All 12 Alberobello Walking Tour Reviews
Olympia Archeological Tour

Really enjoyed this excursion. Tour guide (I believe her name is Helen) was great!

View All 216 Olympia Archeological Tour Reviews
Oia Village

This was supposed to be a 7.5 hours tour but we probably spent 2 hours for traffic, waiting for others to get ashore. Too many things packed to do in short time. Tour guide didnt seem to care, just kept walking and she only talked to a few guests while ignoring the rest.

View All 255 Oia Village Reviews
Acropolis

The tour was great! Tour guide was excellent (sorry forgot her name).

View All 390 Acropolis Reviews

it is a beautiful place but be warned the beach is ROCKY so it is not pleasant to walk on.

View All undefined undefined Reviews
Montenegro Highlights

Another beautiful place and tour guide was great!

View All 102 Montenegro Highlights Reviews

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Cat0521
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