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Our family cruise to the Bahamas Pros...The entertainment, staff, activities, Adam (cruise director), and Guys Burger was good. Cons..the cabin was horrible! When we first walked into the cabin it was sticky stuff on the carpet. We were told by housekeeping that he tried to clean it but it wouldn’t come clean. We were told that we would have a king size bed and a rollout bed but instead of getting a rollout bed we got a metal cot that sat on that nasty floor! And to top it off it was hot in our cabin. Our daughter have asthma and she was very uncomfortable. We complained to guest services multiple times and they offered us a box fan. We were told by guest services that 70 degrees was standard for the room temperature but our room temperature was ranging from 72-75. It felt better in the hallway than it did in our cabin. Our daughter have asthma and she was very uncomfortable. Once we arrived home we called carnival and customer services was saying that 75 degrees is standard for the cabin temperature. I think they could have been a lot more understanding. This will definitely be my last time cruising with Carnival.

Never cruising with Carnival Again

Carnival Sunshine Cruise Review by Steph C

1 person found this helpful
Trip Details
  • Sail Date: July 2019
  • Destination: Bahamas
  • Cabin Type: Interior
Our family cruise to the Bahamas Pros...The entertainment, staff, activities, Adam (cruise director), and Guys Burger was good. Cons..the cabin was horrible! When we first walked into the cabin it was sticky stuff on the carpet. We were told by housekeeping that he tried to clean it but it wouldn’t come clean. We were told that we would have a king size bed and a rollout bed but instead of getting a rollout bed we got a metal cot that sat on that nasty floor! And to top it off it was hot in our cabin. Our daughter have asthma and she was very uncomfortable. We complained to guest services multiple times and they offered us a box fan. We were told by guest services that 70 degrees was standard for the room temperature but our room temperature was ranging from 72-75. It felt better in the hallway than it did in our cabin. Our daughter have asthma and she was very uncomfortable. Once we arrived home we called carnival and customer services was saying that 75 degrees is standard for the cabin temperature. I think they could have been a lot more understanding. This will definitely be my last time cruising with Carnival.
Steph C’s Full Rating Summary
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
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Shore Excursions
Ages 16+
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Cabin Review

Interior
Cabin 4B 6304
The cabin was horrible. When we first entered the cabin there was sticky stuff on the floor. Housekeeping told us they tried to clean it up but it wouldn’t come clean. We paid for a triple room. We had a king bed and our teenage daughter had to sleep on a metal cot. The cot was literally sitting on the nasty floor! When we spoke to guest services we were told we would have a rollout bed or a trundle but instead we got a cot! And to top that off our air conditioning wasn’t cooling our room. We complained 3 times and they finally gave us a box fan! We were told by guest services that 70 degrees was standard for the temperature in the room, however our room temperature ranged from 72-75 degrees!
Deck 2 Inside Cabins, Outside Cabins