I got off the Norwegian Sun today after a 4 day cruise to the Bahamas with my mom. Are you ready for this tale?
After boarding on the first day, nothing was open and the rooms weren't ready. When we went to the room, we were given a single bed even though we booked a double beds. We feared my mother's luggage was lost, since it was several hours without it at the room. I spoke with another guest who said that his luggage was put on the wrong ship. We tried to call our room attendant "Brianna", but the number was a busy signal. We called Guest Services, but the number was also busy. The luggage finally arrived around 9 PM while we were eating what tasted like frozen food or bad airplane food in the main dining hall. We then met our real room attendant who explained that the number didn't work because "she went home today on vacation." Not sure why they couldn't replace the card with the correct attendant's name and number?
Shortly after eating/drinking on the ship, we would get horrible cramps. We did not know the cause until after looking up the symptoms on the internet today (the cruise charged $35 per device each day for WiFi) that we had contracted THE NOROVIRUS! Why did we contract the Norovirus? "Washy Washy" was not everywhere on the ship and we watched the workers clean the tables without gloves and without disinfectant. The ship was dirty and we saw crumbs on the floor and on the tables everywhere. The tables were cleaned with wet rags and food everywhere was not bussed. So much so, that seagulls would have feasts on the deck outside on the questionable food no one seemed to enjoy.
No AC or working watef/plumbing, so terrible.
They were not prepared when we came on ship.