Two thumbs up. Five stars. Off-the-chart in customer service from the time we landed in Ho Chin Min City to the time we were dropped off at the Seam Reap Airport by the Scenic staff. This was my first time in Asia so I was in culture shock. The Mekong River cruise was a combination of cultural immersion during excursions to being treated like royalty aboard the five star vessel. The staff could not be any more accommodating. I was a single traveler in room 208. I was upgraded to this level because the ship was not completely full. The rooms are huge compared to other ocean and river cruise lines. There is a walk-in closet with drawers, a shoe storage area, a safe, ample space for your hanging clothes, and a minibar that is restocked daily with whatever you want. That's right. Drinks are all inclusive and my drink of choice is Pinot Grigio. There was never a time after my person found that out that my mini bar was without a bottle. There is a sitting area with a sofa, chair, and small round table. There is a balcony that only becomes your balcony when you open the electric balcony window. On the balcony breakfast type table was a live iris that was so beautiful it didn't appear to be real. Next to the bedroom area. There is plenty of space to walk around each side of the king-sized bed. There is a built-in night stand on each side also. The bed can be adjusted to your needs. I could raise the head or elevate my feet as needed. The bed was amazing! Usually, nothing feels as nice as your own bed but this was not the case on the Scenic Spirit. To the right of the bed was the bathroom. It was perfectly laid out. There was a make-up light mounted near the main mirror. The water was always hot with good water pressure. The glass shower had plenty of room. Each room comes with what is referred to as your butler. Honestly, they anticipate your needs and fall over themselves to accommodate you. I have never been treated like such queen in all my life.
One of the greatest things about Scenic Spirit is that there are 24 hour washing machines and dryers available, WITH DETERGENT! I only washed three small loads throughout the cruise but how nice not to have to drag dirty laundry home. There is a spa with very reasonably priced services. I had a deep tissue massage on board and it costs about half of what I would pay at home. There is a daily early-morning (light) exercise class that was held in the top deck. They provide fruit infused water after each session.
The excursions are so culturally immersive. The excursions were moving, humbling, and educational. Scenic does an awesome job with five star transfer service to and from the airport. Also, the hotels before and after the cruise are high end. Scenic Spirit, with Toby's supervision, ran like a well-oiled machine! Our guides, Duc and Dara, were class acts. Scenic is very blessed to have them. I will forever cherish the memories of my Mekong River Cruise with Scenic. I will never forget Duc or Dara. I will never forget Seyla. I will never forget the children in the villages and so much more. Thank you, Scenic for showing me the Mekong Delta in such a way that had me in tears as I boarded the bus for Seap Reap.
The only negative I can offer was with the Scenic USA booking process, namely the flights. There was only one person in this office dealing with flights and she did not respond to emails well, or at all. She also booked an impossible schedule for our return flight which made us miss one of our flights (of 3) on the way home. Just make sure you review your flight situation well before accepting the itinerary. The cruise experience was so great that I won't hold a grudge against Scenic for the flights being poorly planned but the customer service from that area is something they could work on.
Couldn't have been better.
All the excursions were life-changing experiences for me. I felt like I was in a National Geographic magazine more than once during the 8 days with Scenic Spirit. I would not trade those experiences for anything! Thank you Scenic!