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Norwegian Jewel Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,389 Reviews

Disappointment

Norwegian Jewel Cruise Review by handanege61

1 people found this helpful
Trip Details
  • Sail Date: Jul 2019
  • Destination: Alaska
  • Cabin Type: Mid-Ship Oceanview Porthole Window

We chose this ship because my husband and my daughters did the same trip six years ago. They were very happy about the trip. There was nothing similar.

I want to start with airport to cruise ship transfer. We booked it previously and it looked very convenient. At the airport they took all our luggages and we were told they would have delivered luggages directly to our room. We embarked at 1pm. Around 6 pm when there was no luggage called the guest service. They told us very rudely luggage would be delivered until 9 pm. We didn't have any appropriate clothes for dining rooms. We were told we can eat at other open buffet. Luggages came at 8.30pm.

Food was horrible. Same type of food every day. Chef had a strange taste. Everything including deserts had sweet and spicy together. In restaurants there was not a special theme any day. We never ate this kind of tasteless food in anywhere. I only give you an example to make everyone understand food quality. We ordered brownie with ice cream in our last night at the restaurant. There came regular cake with raisins with ice cream!!! It wasn't even brown!!

For tea, coffee and water you have to go certain areas. In only deck 12. Not a single convenient place when you use the sun deck or other quiet places.

Is there any housekeeping? They came only once a day. They brought enough towels sometimes, they forgot to pick up used glasses or dishes. They left lotion only once during seven day trip. I sailed Norwegian and other cruise lines before. Housekeeping was always incredible. Whenever we left the room they were in the room to clean. It was always spotless. In this trip it was just disappointment.

Guest service was so rude. They were ordering us what to do not to try help.

The best thing in the ship was shows. The team were amazing.We had good memories with them to remember.

I will never sail again with Norwegian. I will never advice this ship to anyone as well.


handanege61's Full Rating Summary
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Onboard Experience
Enrichment Activities
Value For Money
Embarkation
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Shore Excursions
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Cabin Review

Mid-Ship Oceanview Porthole Window
Cabin OF 8098

Because it was an accessible room , there was a huge space and we liked it.


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Vancouver

We went to airport directly. Not much experience.


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handanege61
1 Reviews Written
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