The Good - 95% of the workers are lovely & incredibly hard working. They make up for the ship's many flaws. Embarkation/Disembarkation was smooth, swift & without issues. We had a balcony cabin, & the size of the balcony was impressive. Ports were also fantastic & the reason we chose this cruise line to begin with. This was our first cruise with HA & sadly will be our last. We have traveled over a dozen times with cruise ships & have used various cruise lines repeatedly, so we had the same expectations for HA. We've never had prior issues/concerns with other ships, so we believed HA would be a repeat cruise line for us as all others have been in the past. Not the case or even close. It seems a lot of corners have been cut from HA & the clients & the hard working employees are the ones suffering. So on to the bad...

The unfortunate bad... First, our room was the smallest we have ever stayed in for 3 people. The pull out bed is meant for a child/adult under the size of 5 feet. If you are 5'1+, you will get bruised, scratched & woken up daily because the bed hits right into the desk in front of it & you WILL hit the desk with your feet, etc. The bed also blocks the door to your balcony completely. You must climb over the pull out bed to get in/out of it (ie: to go to the restroom, change, etc) or to get in/out of your balcony (which are all fire/emergency hazards). I would not recommend this room for 3 people, 2 would be perfectly fine (the bed remains a couch the entire time), but definitely not 3, even with a small child as you will have no space or easy access to your balcony. Second issue with the room was the cleanliness. The gentlemen who were in charge of our rooms were as sweet as could be, however, they were also responsible for countless hallways of rooms. It would be physically impossible for these 2 hard working men to completely service/clean the rooms to their fullest. They were both being tirelessly overworked. On arrival, the shampoo/condition/soap dispensers in the showers were all near empty (an oversight & an understood one as these guys could barely get to all the rooms). Additionally, we had nail clippings in the bathroom & balcony, dust in the cabin & no tissue. Clearly, these workers just don't have the manpower or time to do a full on thorough cleansing & this was on our arrival. On 3 separate occasions we were given replacement towels with various stains on them & were unusable. On multiple occasions, we were without towels & had to ask for the dispensers to be refilled.

Smoking & noise issues were also a problem with one neighbor (the walls are paper thin) & we reported our concerns repeatedly, but nothing could really be accommodated (we asked to switch rooms), even after 2 separate occasions of cigarette butts on our balcony, I took photos & brought it to the attention of guest services, but they just ask you to let our servicemen be aware & they refer us right back to guest services. It was a joke all the different finger pointing of who to speak with for various issues. None of the employees want to handle or address concerns & refer you elsewhere constantly. Read more