Sirena Cruise Review by swottawa
- Sail Date: May 2019
- Destination: Western Mediterranean
We did find the staffing levels seemed inadequate on many occasions. It was difficult to get service in the Terrace Cafe during all meals. On many occasions the grill area was in chaos,unable to keep orders straight, as well as not cooked in the manner requested. I heard several other passengers voice concerns over the level of service. The upside was no matter how busy the servers were they always remained cheerful. The bar staff in Martini's was also unable to keep up with the flow of people, with slow service experienced throughout the cruise, even though we did raise the issue more than once with hotel managers. I speculated that as they now sell so many drink packages they cut back on bar staff because it's not as much a revenue stream.
There are only two specialty restaurants (vs. four on the larger ships). Service in those was very good, as was the service in the main dining room.
I found the entertainment was good, and the entertainment team was engaging and interesting.
The line charges a premium price, and for that I do expect a superior product. I don't feel as if it was delivered on this cruise. Hopefully it's a one off!
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