Excellent overall. Suggested improvements.

We took a family party of 8, ages 5-73 on this to experience Alaska for the first time. We had 3 balcony cabins near the bow on level 5. The ship, was outstanding, elegant, and British-traditional in an updated version. I would recommend this cruise and ship to anyone wanting to see Alaska.

I feel it necessary to contradict some of the negative reviews about the crew made by others. Our cabins were excellent, the stewards were friendly and attentive, responding to our requests, and dining was varied enough to suit the tastes of our 3 generation party.

Britannia was excellent, food, service and setting. Not a single time did we feel the staff was inattentive or anything less that friendly and professional. Lido was excellent for buffet breakfast and lunch. Never overcrowded, clean, beautiful views, good food, good variety.

Port selection was good, and excursions were generally worthwhile. If you are booking these, I caution you that there will be much less time at the sites you visit, and in Port, than you would think, based on the overall port time and the advertised length of the excursion. Once you deduct the boarding and travel time from the advertised length of the excursion, and build in the desired margin to reboard the ship timely, you generally will feel very rushed, and will find shore time in Port rushed or non-existent. Cunard should provide a realistic estimate of the ACTUAL time you will be at the excursion site for trip planning.

Another note: I am no techno-wizard, but the technology of the Voyage Personaliser is pathetic, outmoded and in need of a complete overhaul. The site did not save your login info, or auto fill the necessary basic info, so every time you want to do a search, make a change, anything, it’s necessary to repeat all that key boarding. Since **we were booking excursions for travelers in 3 cabins, who were often NOT taking the same excursions, it was incredible that we could not book individuals in separate cabins on an excursion with a single booking, but had to make 3 separate reservations. We thought we were just too dumb to figure a work around, but several in out group tried, and we contacted Cunard by phone and were told it could not be done!

Another suggestion, is that Cunard should make available for purchase a Nautical Chart covering the length of the itinerary. I am a small sail and powerboat enthusiast with over 50 years experience and naturally wanted to plot our course and study the channels and tributaries along the way. I learned ahead of time that there might be nothing on ship to purchase, and was stunned, so I went online and found a poor substitute. When I boarded I asked around and no one I spoke to had any idea what I was talking about. Only after we had gotten over half way along the trip did we see Charts for the area on sale in a small store, but by then it was too late.

Back to our party. The Kids Zone was a terrific hit with the younger ones and their parents, the fitness area was well done, entertainment and activities were varied and enjoyable and there was much more to do that we had time for, so there was no issue with boredom on days at sea..

Finally, embarkation in Vancouver was crowded, hot and chaotic. We arrived slightly earlier, as instructed by phone ahead of time, than our assigned time and it took about 2 hours. Whether that is an acceptable time frame I will leave to travelers more experienced that I.

In the final analysis we would highly recommend this ship and voyage to anyone wanting to see Alaska.