• TRAVEL NOTICE: Learn more about COVID-19
  • Newsletter
  • Write a Review
  • Boards
  • Find a Cruise
  • Reviews
  • Cruise Tips
  • News
  • Deals

Celebrity Reflection Review

5.0 / 5.0
Editor Rating
1866 reviews
81 Awards

Wonderful Ship -- Celebrity's Service is slipping

Review for Celebrity Reflection to the British Isles & Western Europe
User Avatar
St. Paul Sailor
10+ Cruises • Age 60s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation

Additional details

Sail Date: Jul 2019
Cabin: Sunset Verandah

We chose this cruise for the itinerary. The itinerary was wonderful; we thoroughly enjoyed every port.

Our service issues were numerous: a computer error kept us standing at check-in for 20 minutes, two different parties were assigned the same table in the dining room, the Customer Service line was regularly 40 minutes for days, the Customer Service staff gave us incorrect information, the final bill was illegible, our room key was inoperable. All avoidable issues. When these concerns were raised to the Cruise Director, his response was "go have a drink and forget about it". Wow.

The ship is beautiful. Our cabin was exactly as we would have expected it. Most of the on-board entertainment was good.

Cabin Review

Sunset Verandah

We enjoyed our sunset verandah because my wife enjoys watching the ship's wake. This part of the ship was a little noisier than we expected. If you enjoy watching the wake and can tolerate the added noise, this can be a good cabin for you.

Port Reviews

Amsterdam

We stayed at the Ink Hotel before the cruise; a nice boutique hotel that offered great service.

Cobh (Cork)

We didn't find much to do in Cobh; spent a little time shopping. We found it easy to use the Irish Rail to go to Cork for the day to find more to do.

Dublin

We spent 2 days in Dublin, which gave us time to walk the city and visit the many nice museums.

Liverpool

We enjoyed this city. We found the Beatles Experience over-priced for what it was.

Belfast

We did a walking tour of the city and a free tour of the Town Hall. Both were very nice.

Cherbourg

This was a fun place to walk around and shop.

Dover

Dover Castle is a must-see.

6 Helpful Votes
previous reviewnext review

Find a Celebrity Reflection Cruise from $529

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy and Cookies Statement and Terms of Use.