Celebrity Reflection Review
Wonderful Ship -- Celebrity's Service is slipping
Rating by category
Additional details
We chose this cruise for the itinerary. The itinerary was wonderful; we thoroughly enjoyed every port.
Our service issues were numerous: a computer error kept us standing at check-in for 20 minutes, two different parties were assigned the same table in the dining room, the Customer Service line was regularly 40 minutes for days, the Customer Service staff gave us incorrect information, the final bill was illegible, our room key was inoperable. All avoidable issues. When these concerns were raised to the Cruise Director, his response was "go have a drink and forget about it". Wow.
The ship is beautiful. Our cabin was exactly as we would have expected it. Most of the on-board entertainment was good.
Cabin Review
Sunset Verandah
We enjoyed our sunset verandah because my wife enjoys watching the ship's wake. This part of the ship was a little noisier than we expected. If you enjoy watching the wake and can tolerate the added noise, this can be a good cabin for you.
Port Reviews
Amsterdam
We stayed at the Ink Hotel before the cruise; a nice boutique hotel that offered great service.
Cobh (Cork)
We didn't find much to do in Cobh; spent a little time shopping. We found it easy to use the Irish Rail to go to Cork for the day to find more to do.
Dublin
We spent 2 days in Dublin, which gave us time to walk the city and visit the many nice museums.
Liverpool
We enjoyed this city. We found the Beatles Experience over-priced for what it was.
Belfast
We did a walking tour of the city and a free tour of the Town Hall. Both were very nice.
Cherbourg
This was a fun place to walk around and shop.
Dover
Dover Castle is a must-see.