We embarked on the cruise aboard the MSC Musica from Durban to Venice in April 2019 with expectations of the ship not being up to the standard to HAL/Princess/Celebrity but were hoping for an enjoyable experience. Unfortunately, this did not occur. From the commencement of embarkation the experience took a downhill curve.
Not only did it take hours, passengers had to line up in the direct sun (which was rather warm) whereas a simple redirection could have had the passengers in the shade. The organisational skills of the crew did not improve at all. We have never experienced that when boarding a ship there was litter on the floors, the cabin was dirty and not fully prepared. There were stains on most of our furniture and carpet and the nightly turn down was hit and miss.
We purchased drink vouchers beforehand but when we went to collect them we were told that the dining room would have them. This was not the case. It took quite a few staff members to sort out the problem. All waterin the dining room has to be purchased - then you get a large 2 litre bottle plonked on the table. After enjoying a particular wine we asked for it again the second night - only to be told they had no more left. When we found that it could be bought in one of the bars, we asked the dining staff why he said they had no more - he admitted that he was advised by management that they wanted to keep this particular wine for the Mediterranean section and were told to 'get rid' of the cheaper wines. This type of lying was repeated many many times on board.
There were no daily newsletters, the customary announcement by the Captain at 12 noon could not be heard - and occurred anytime from 11.30 to 1.30 pm. There were no TV or movies unless you were in a port and got the local channels or you purchased a movie from the ship at US$8 a time.
The big screen above the pool never worked. The automatic doors from the bistro to the pool area never worked (we were told by a staff member that they never do) and there was plenty of dropped plates/drinks attempting to man handle the heavy wind proof door.
Guest relations were an absolute joke - as one reviewer noted they pass you from pillar to post and hope you don't come back. Many an hour was spent lining up, being lied to and not getting issues resolved. We are not talking 'small' issues. It took 8 visits to get information on how to reboard the ship as we did back-to back cruises.
If it was not for our cabin steward we would have left the ship with no documentation as to who we were and that we had purchased tickets to join the second leg. And then when we went to disembark the next day we were stopped by security and had to visit guest relations again as they had given us the wrong cruise card. We have yet to hear back regarding our stolen briefcase from our cabin ot only were staff rude, we found some at guest relations incompetent and unprofessional.
The food quality was mediocre which we expected. Entertainment at night was reasonable. Internet packages although expensive worked well.
We thankfully had organised our own shore excursions - from feedback from other cruisers that were onboard and went on MSC excursions, they werenot well organised and expensive. If it was not for our own excursion highlights, the trip would have been extremely disappointing.
These are only a few of the numerous incidents that we could list. Others range from obtaining a glass of water (near impossible) getting charged incorrectlyfor wine when on 'special', their juice/soft drink packages not including fresh juice to name a few.
All in all very disappointing.