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Norwegian Sun Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,215 Reviews

Expensive party cruise with VERY POOR customer service!!

Norwegian Sun Cruise Review by jimbo828

2 people found this helpful
Trip Details
  • Sail Date: Jun 2019
  • Destination: the Bahamas
  • Cabin Type: Mid-Ship Balcony

Beware of what you think you are paying for!! Most likely it is NOT SO!!

So I chose this cruise being that I had the Forth of July week off from my job. This fit great in to my plans, and I didn't have to rush back to work on Tuesday...Embarkation and disembarkation were very smooth! That being said.....

I didn't have big expectations for the ship, although the Norwegian Sun was refurbished in 2018 and the public rooms and cabins had the refreshed look, the feel of the ship was still old and out dated. Also, I wasn't aware that every passenger on the ship had the free drink package...so really, this is a "drunk" cruise. Beware! It felt like a half step up from a Carnival party cruise. On that note, one thing I was disappointed in was that there were no enrichment activities available during the day, such as classes or tastings, etc., that I have always enjoyed on other cruises. I believe that that this is due to the open bar policy, and Norwegian doesn't expect that a bunch of drunk cruisers would have the need for learning anything. They did have PLENY of BINGO though! yay :(

I upgraded to a balcony cabin so that we could receive the "Take all" package offered to balcony guests. This is where I had the most problems with this cruise. BEWARE BEWARE!!! This offer included the top shelf drinks package, 100 minutes of WIFI and specialty dining for all nights of our cruise. There was also a $50 credit for a shore excursion for ONLY 1 passenger per cabin, but because most of the excursions cost a lot more than needed to be, we opted to not book one.

The only package to be worth this upgrade was the drink package. We did enjoy top shelf alcohol (Grey Goose and Hendricks martinis, and a very nice bottle of champagne at dinner. at no additional charge!) very enjoyable!

As far as the specialty dining, I made reservations for the Cagney's steak house the first night, followed by the Italian restaurant the 2nd night, and the French place on the 3rd night. After reserving these dining options, I was prompted to add them to a shopping cart, and then 'check out'. So, if you don't have the dining package like I was offered, you would see the cost of the restaurants in your cart, and have the option to pay the upgrade as these specialty places are not included in the included cost of the cruise. In my cart, however, the extra cost for my reservations came out $0.00, so no extra charge for the 3 nights dinners. Or so I thought!

On the first night we had an outstanding dinner at Cagney's complete with a fantastic bottle of wine and absolutely exceptional service from our waitress Rhoda! We couldn't wait for the next specialty dinner. However, When we arrived for our table the next night at the Italian restaurant, we were informed that we had been entitled to 1 specialty dining experience for the length of the cruise and we had used that the last night, and it would cost us each $40 additional to eat there. I brought my printed payment proof document down the customer service desk to find out what was up and was told that according to my cruise card we were only assigned 1 specialty experience. I then showed the annoyed rep that I had made the 3 reservations and that the payment came out to $0. This is where I really feel that Norwegian has lost my business forever...back and forth the reps went with each other for over 20 minutes, only to conclude that they didn't feel that we had the bookings according to the "Ultimate Dining Package" that I had upgraded to receive, only reservations. Anyway, I got the same response as many other passengers I had talked to, that they would send a message to the Miami headquarters, and hopefully receive a response the next day, or later. This made me really confused as I asked how was that going allow me to eat at the specialty restaurants without having to pay for them as my package entitled me to? Needless to say, we never heard one word from customer service, or from the Miami office since and it left me with a very disappointed feeling overall for the cruise experience!

Also, the "free" WIFI was useless, as neither me nor my roommate was ever able to get a web page on our phones or my tablet...just kept loading, while using up the free minutes! Very inadequate system.

In conclusion, I know that this is a way too long review, but I am just trying to warn folks to beware of the so called 'free perks', as they may not be as expected. This cruise cost us over $800. each for 3 nights. I feel that we could have saved a lot by booking on Carnival for a similar, but much cheaper experience! Thanks for listening.


jimbo828's Full Rating Summary
Cabin
Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Shore Excursions
Service
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Cabin Review

Mid-Ship Balcony
Cabin BB 8030

Our balcony cabin was adequate...prepaid gratuities in advance, so we only saw the cabin attendant 2 times. No special touches like towel animals or chocolates on the pillows.

Good water pressure in the small and very plain bathroom. We had the continental breakfast delivered in the mornings from room service (no extra charge for all cruisers). I highly recommend this as a wake up service and great way to start your day!

I wouldn't recommend a balcony stateroom for a Bahamas cruise as there isn't much to see other than the open water when cruising, and Nassau, looking very shabby!


Port & Shore Excursion Reviews


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