I chose this ship mostly due to the itinery. Having sailed numerous times with Celebrity, Holland America, RC and carnival I decided to upgrade to a luxury cruise. I brought along my husband who isn't crazy about cruising but, but since it was close to our 30th anniversary he did it for me. I also brought along a couple who have never cruised before. So Ill start with the good....Staff was wonderful!! Food was very good (with the exception of my husbands New York Strip in Prime C that wasnt good at all...everyone else loved theirs) Other than that food was good. Buffett could stand to be hotter. Now comes the bad...and there was plenty of it. Starting with the toilets not working on and off ALL WEEK. Its pretty bad when you use the toilet to not be able to flush it and the fan doesn't work work so our cabin smelled bad a lot. Day two they told us they were sorry, but no other cabins available. Day three they told us and our guests to pack our bags, come after our 9pm dinner and they will move us. They move our friends first while we wait patiently...around 12:30 am they tell us they have no other rooms...!?!? Finally one magically appears and we get into our room about 1:30am. Around 3am after listening to a jet engine noise coming out of the ac unit (which did I mention wasn't working anyway and the room was unbearably hot?) we could not sleep..called and they told us to go back to original room... basically we did not sleep that nite which totally ruined our day since we were exhausted. Now we tried to make the best of a bad situation, but the ac never really got cold in our room, in fact the whole ship wasn't very comfortable. BUT there was one day getting ready for a private tour in Italy..my husband had excited the shower I was going to brush my teeth and shower when …..I HAD NO WATER!!! They had decided that 8am was a good time to address a plumbing issue (their words not mine...) on would have thought that maybe noon after everyone left for the day? My friends toilet didn't work more than it did despite changing rooms. I was beyond embarrassed since I talked up Azamara, being the one who arranged all this and this is what I bring them on for a luxury cruise that we spent ALOT on? So I have been told by my husband and my friends husband THEY WILL NEVER CRUISE AGAIN....and I blame that on Azamara.
This was supposed to be a trip of a lifetime and it was anything but. And the insult was after telling management the men would never cruise again ...they offered us a $400 future cruse credit!!!! I will leave my reviews all over so all will know to beware the pursuit. We wanted to love it.....wanted to but they made it impossible. Please remember the beginning of my review the staff were awesome and itinery phenomenal BUT it was the problems with the ship. It has plumbing and ac issues and cannot imagine it will resolved between the time I left the ship and the new passengers come onto it hours later.
we started in 7026 but toilet didnt work more than it did..moved us into 8093 Beware dining faciity about and chairs being dragged across the floor starting t 7:30 am....ac non exsistant (barely cool) and fan in bathroom didnt work...which really i bad cos toilet continued to give us isues depsite moving us (to a worse room in my opinion)