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My wife and I chose this Viking’s “14 Day Into the Midnight Sun” trip specifically because it had port stops in the Orkney and Shetland Islands and also crossed the Arctic Circle. We also chose Viking due to their reputation and positive reviews we had read. Unfortunately our trust was misplaced and we will definitely not be using this cruise line again. First, the positives: airport arrival and embarkation were amazingly efficient and easy, the ship is beautiful throughout with spacious well-appointed suites, the food was excellent, and the staff was very friendly and helpful. Unfortunately the rest of this review is less than stellar. The first problems we encountered were relatively minor: our luggage took over 7 hours to get to our stateroom, quite a bit longer than what we’d normally expect. Second, the remote control to our TV stopped working late at night and I had to get dressed and walk down to the help desk to retrieve a new one since I was cut off twice when I attempted to reach them by phone. These little irritations were a foretaste of what was to come later. Less than one day out of Greenwich the Jupiter lost an engine and had to return to the industrial port of Tilbury for repairs. The lost time subsequently led to cancellation of port visits to the Shetlands and Orkneys as well as reduced time at Edinburgh and Honningsvag. Needless to say we were extremely disappointed since visiting these destinations was a major goal of our trip. After the March incident involving the Viking Sky I felt that Viking would have ensured the mechanical integrity of the Sky’s sister ships, including the Jupiter. In a memo Viking assured us that we would be contacted regarding compensation after the trip was complete and that in the meantime we would receive a $250 per person non-refundable credit for shipboard purchases. However, instead of offering us a partial refund Viking would only offer a 20% discount on a future booking made within a year. According to one of Viking’s customer relations representatives this was justified on the basis that Viking wanted us to travel with them again in order to show us that they can deliver on a quality product. She offered no explanation when we challenged her as to why we would spend more money on a second cruise when our expectations on the first one had not been met. I certainly understand that missing ports due to ‘acts of God’ such as bad weather are beyond control and that’s a risk the customer assumes. However, mechanical problems should be the responsibility of the cruise line, especially when sister ships recently experienced such problems. It baffles me as to why some reasonable monetary compensation could not be provided since this has been the practice on other cruise lines. Suffice it to say that this was our first and will be our last cruise with Viking.

A Major Disappointment

Viking Jupiter Cruise Review by BobinOdessa

3 people found this helpful
Trip Details
My wife and I chose this Viking’s “14 Day Into the Midnight Sun” trip specifically because it had port stops in the Orkney and Shetland Islands and also crossed the Arctic Circle. We also chose Viking due to their reputation and positive reviews we had read. Unfortunately our trust was misplaced and we will definitely not be using this cruise line again.

First, the positives: airport arrival and embarkation were amazingly efficient and easy, the ship is beautiful throughout with spacious well-appointed suites, the food was excellent, and the staff was very friendly and helpful. Unfortunately the rest of this review is less than stellar.

The first problems we encountered were relatively minor: our luggage took over 7 hours to get to our stateroom, quite a bit longer than what we’d normally expect. Second, the remote control to our TV stopped working late at night and I had to get dressed and walk down to the help desk to retrieve a new one since I was cut off twice when I attempted to reach them by phone.

These little irritations were a foretaste of what was to come later. Less than one day out of Greenwich the Jupiter lost an engine and had to return to the industrial port of Tilbury for repairs. The lost time subsequently led to cancellation of port visits to the Shetlands and Orkneys as well as reduced time at Edinburgh and Honningsvag. Needless to say we were extremely disappointed since visiting these destinations was a major goal of our trip. After the March incident involving the Viking Sky I felt that Viking would have ensured the mechanical integrity of the Sky’s sister ships, including the Jupiter. In a memo Viking assured us that we would be contacted regarding compensation after the trip was complete and that in the meantime we would receive a $250 per person non-refundable credit for shipboard purchases. However, instead of offering us a partial refund Viking would only offer a 20% discount on a future booking made within a year. According to one of Viking’s customer relations representatives this was justified on the basis that Viking wanted us to travel with them again in order to show us that they can deliver on a quality product. She offered no explanation when we challenged her as to why we would spend more money on a second cruise when our expectations on the first one had not been met. I certainly understand that missing ports due to ‘acts of God’ such as bad weather are beyond control and that’s a risk the customer assumes. However, mechanical problems should be the responsibility of the cruise line, especially when sister ships recently experienced such problems. It baffles me as to why some reasonable monetary compensation could not be provided since this has been the practice on other cruise lines. Suffice it to say that this was our first and will be our last cruise with Viking.
Viking Cruises, Community Team has responded
We appreciate your candid comments, BobinOdessa, and sincerely regret that your itinerary was impacted by unforeseen mechanical challenges. Your satisfaction is important to us and, if you haven’t already continued conversation with our Customer Relations Team to reach a mutually agreeable resolution, we kindly request that you send your booking information to us at TellUs@vikingcruises.com so that we can arrange direct contact. We hope you’ll reconsider joining us in the future under different circumstances, as it would be our pleasure to sail with you again.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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