Arcadia Cruise Review by john1970
- Sail Date: July 2019
- Destination: British Isles & Western Europe
- Cabin Type: Deluxe Stateroom with Balcony and Bath/Shower
Large cabin with decent size shower. White company products. Ports of call very pleasant. Shore excursions enjoyable. Tea and coffee in room. Costa coffee available. Pricing in GBP and not $ or EURO. Buffet food not too bad. Meeting shore excursion on the pier much better than sitting in a theatre.
We arrived at Southampton and the embarkation was delayed and chaotic due to a faulty gangway. No cruise staff to be seen, no water available and no chairs in the part of the building we were stuck in. The dock staff told us the equipment breaks down all the time as if this was meant to make us feel any better.
Arcadia is really looking tired. Rusty and unkempt. It really needs radical work or selling on. Our balcony cabin was tatty with broken binoculars and filthy furniture. It just feels like they have given up on it. The carpets were curling up and should have been replaced. Our steward looked weary and now the tips are included did little to go the extra mile.
The clientele was very old, very white and it had the ambience of the local Royal British Legion.
Service was pretty dire we had the laughable 'freedom dining' which means share a table or always wait 45 minutes. Not once did a waiter introduce themselves. They just plonked the food down and rushed off to the next table. If you got a wine waiter once you were doing well. No point in having a drinks package as you would struggle to get a refill.
The captain was miserable and avoided all contact with the customers. I guess that attitude works it way down the crew ladder.
The smell of sewage/drains was ever present around deck three. How can they leave that situation unchecked?
The casino slots were museum worthy. How tricky is it to replace the slot machines once every decade?
This will be our final cruise with P & O. Princess and Celebrity give a better service even If they also have some older ships.
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