we chose this cruise as first time cruisers and to see Etna, also to celebrate my big birthday. What a disappointment. First we were informed by P & O that we would not be stopping at Messina ( Etna ) due to remedial work that needed doing in Malaga, Now a print out given to us on our last day a board stated that 22 divers plus equipment was coming over from USA to do the work, now that was not organised in 24 hours!! The work took longer than stated & we eventually sailed at 12:07 am four days later. During this time any information from the bridge was sparse, nothing from the Cap'tain' for 2 days. Norovirus then broke out.....just what you need on your holiday, again very little Health Education or advice from the Bridge, on one occasion the Captain could not even say the word 'symptom' Swimming pool had to be drained after what looked like faeces floating in the water. Rust on ship, and very little care taken to spruce her up. Davets on lifeboats would not retract one life boat at Dubrovnik, so more delays, also due to the long stay in Malaga we could not moor up at quay in Dubrovnik and had to use the tenders but only if you passed the step test which meant another location missed by many. Cabin adequate and bed comfy, Dining staff & waiters excellent and polite but officers rude and snobby. This cost £6.500 pounds, was it well spent? I dont think so.

Badly managed by Captain & P & O

Arcadia Cruise Review by muddgirl

15 people found this helpful
Trip Details
  • Sail Date: July 2019
  • Destination: Europe
  • Cabin Type: Deluxe Stateroom with Balcony and Bath/Shower
we chose this cruise as first time cruisers and to see Etna, also to celebrate my big birthday.

What a disappointment.

First we were informed by P & O that we would not be stopping at Messina ( Etna ) due to remedial work that needed doing in Malaga, Now a print out given to us on our last day a board stated that 22 divers plus equipment was coming over from USA to do the work, now that was not organised in 24 hours!!

The work took longer than stated & we eventually sailed at 12:07 am four days later. During this time any information from the bridge was sparse, nothing from the Cap'tain' for 2 days.

Norovirus then broke out.....just what you need on your holiday, again very little Health Education or advice from the Bridge, on one occasion the Captain could not even say the word 'symptom'

Swimming pool had to be drained after what looked like faeces floating in the water.

Rust on ship, and very little care taken to spruce her up.

Davets on lifeboats would not retract one life boat at Dubrovnik, so more delays, also due to the long stay in Malaga we could not moor up at quay in Dubrovnik and had to use the tenders but only if you passed the step test which meant another location missed by many.

Cabin adequate and bed comfy, Dining staff & waiters excellent and polite but officers rude and snobby. This cost £6.500 pounds, was it well spent? I dont think so.
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Cabin Review

Deluxe Stateroom with Balcony and Bath/Shower
Cabin DG D135
Bed comfy and cabin serviced well by steward naseer
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