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We chose this cruise to get a lifetime experience on the Mississippi River. The advertising of the cruise was very effusive about the standard of the service and the experiences that were to be enjoyed. But, let me tell you what really was experienced. Meals: The restaurant setting is comfortable but crowded. The furniture needs a good clean. The meals were presented in a haphazard style with little appeal to the presented food, it was just placed on the plate. The menu selection on some of the days was appalling. Rooms: Our room was comfortable but included basic furniture. The bed was too short ( I am 179 cm or 5'11") and my feet hung over the end of the bed. The linen was a good quality. Entertainment: This was the highlight of the cruise. Variety and energy were the keys to keeping us entertained. Very good standard of delivery was held throughout the cruise. Gym: A very basic and barely adequate gym and pool is on board. Service: This was the most disappointing aspect of the cruise. After paying $AUS1,000+ per day for a cabin leading onto the veranda, service delivery was very poor. We had to continually request shampoo, soap and other bathroom amenities be maintained. The service in the dining room was appalling. Food was plonked on the table without any of the normal etiquette processes, wine was sloshed into glasses, orders were forgotten, explanation of selections was very poor and there was no continual supervision of the table. Excursions: The complementary shuttle bus service was very welcome and appreciated.

Comfortable but below expectations!

American Queen Cruise Review by Stephen and Rhonda

Trip Details
We chose this cruise to get a lifetime experience on the Mississippi River. The advertising of the cruise was very effusive about the standard of the service and the experiences that were to be enjoyed. But, let me tell you what really was experienced.

Meals: The restaurant setting is comfortable but crowded. The furniture needs a good clean. The meals were presented in a haphazard style with little appeal to the presented food, it was just placed on the plate. The menu selection on some of the days was appalling.

Rooms: Our room was comfortable but included basic furniture. The bed was too short ( I am 179 cm or 5'11") and my feet hung over the end of the bed. The linen was a good quality.

Entertainment: This was the highlight of the cruise. Variety and energy were the keys to keeping us entertained. Very good standard of delivery was held throughout the cruise.

Gym: A very basic and barely adequate gym and pool is on board.

Service: This was the most disappointing aspect of the cruise. After paying $AUS1,000+ per day for a cabin leading onto the veranda, service delivery was very poor. We had to continually request shampoo, soap and other bathroom amenities be maintained. The service in the dining room was appalling. Food was plonked on the table without any of the normal etiquette processes, wine was sloshed into glasses, orders were forgotten, explanation of selections was very poor and there was no continual supervision of the table.

Excursions: The complementary shuttle bus service was very welcome and appreciated.
Guest Experience Manager, Guest Experience Manager @AQSC has responded
Dear Stephen and Rhonda, Thank you for taking the time to write your review. We are pleased to learn that you enjoyed the entertainment. If you would like to elaborate on your dining experience, please feel free to contact us at guestrelations@aqsc.com. We appreciate hearing from our guests and their feedback is important to us! Warm Regards, Guest Experience Manager
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
Stephen and Rhonda’s Full Rating Summary
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Cabin Review

Cabin 437
Adequate but bed too small. Bathroom was cramped.