1. Home
  2. Cruise Reviews
  3. Viking Var
We had done the Rhine and couldn't wait to go again. I can't believe this is even the same cruise line. The crew was very standoff-ish. But, we made nice friends and the first few days were decent. Then, at Gottwieg Abby, we were informed that due to a broken lock, we would have to do a boat swap with Tor that night. We'd pack, they would transfer our luggage to another boat while we were touring, we'd return to the new boat and be on our way. What happened is that they stuck us on a 6-hour bus ride and delivered us to Tor - parked in an industrial waste site, complete with rumbling dump trucks and trash. There we stayed for 3 days! We found out it had already been there for 3 days prior! Most of our tours were canceled for two days. If we wanted to do anything we had to be up at 5:30 AM and on a bus for a 2-3 hour bus ride to a faraway city....where we would get to spend a whole hour touring! We finally mutinied and told them we were staying till 4 and they had better come and get us. They did...but at 5:45! Yet, we met other Viking passengers who had boat-swapped with little disruption. We understood the lock issue... until they tied us up for 3 days! No explanation. Calls to Viking upon return home were met with the rudest, nastiest treatment imaginable. "What do you want, lady?" I paid $10,000 for half a cruise. I would expect decent compensation. Nope, they acted as if we should have been grateful that they said, 'sorry.' Our Rhine had lectures and classes...this one had nothing!

This is a VIKING? It was bad!

Viking Var Cruise Review by superchel

1 person found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Europe
  • Cabin Type: French Balcony Superior
We had done the Rhine and couldn't wait to go again. I can't believe this is even the same cruise line. The crew was very standoff-ish. But, we made nice friends and the first few days were decent. Then, at Gottwieg Abby, we were informed that due to a broken lock, we would have to do a boat swap with Tor that night. We'd pack, they would transfer our luggage to another boat while we were touring, we'd return to the new boat and be on our way. What happened is that they stuck us on a 6-hour bus ride and delivered us to Tor - parked in an industrial waste site, complete with rumbling dump trucks and trash. There we stayed for 3 days! We found out it had already been there for 3 days prior!

Most of our tours were canceled for two days. If we wanted to do anything we had to be up at 5:30 AM and on a bus for a 2-3 hour bus ride to a faraway city....where we would get to spend a whole hour touring! We finally mutinied and told them we were staying till 4 and they had better come and get us. They did...but at 5:45!

Yet, we met other Viking passengers who had boat-swapped with little disruption. We understood the lock issue... until they tied us up for 3 days! No explanation. Calls to Viking upon return home were met with the rudest, nastiest treatment imaginable. "What do you want, lady?" I paid $10,000 for half a cruise. I would expect decent compensation. Nope, they acted as if we should have been grateful that they said, 'sorry.'

Our Rhine had lectures and classes...this one had nothing!
Viking Cruises, Community Team has responded
We are in receipt of your comments, superchel, and sincerely appreciate the opportunity to respond. While we share your disappointment regarding the lock closure encountered during your voyage, it is regrettable to learn the measures taken to preserve your cruise did not meet expectation, and furthermore, that efforts made to resolve your concerns upon your return left you dissatisfied. In the event these concerns remain unresolved, you're encouraged to send a note to TellUs@vikingcruises.com so that we can connect you with another member of our Customer Relations team to continue conversation.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
superchel’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Viking Var price drops
250,000+ people have entered their email

Cabin Review

French Balcony Superior
Cabin C 226
Clean but not spacious. Toilet required 4-5 pumps to flush each time. Beds were hard.
Upper Deck Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews