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Stateroom: Our stateroom was spacious and clean. The beds are super comfy. This was the best part of our trip. Food/Dining: Terrible! The food in the dining room was not very appealing. Most nights they had a steak, pasta, and chicken option. The chicken breast was dry, the steak was bland, and the pasta also dry. The food in Marketplace consisted of mostly pizza, burgers/hot dogs, and fries. They tried to put a spin on "ethnic" food which was mostly rice and some kind of beef stew. The hours of operation were also horrible. The other buffet, Biscayne Bay, was only open for breakfast and lunch and was a bit better than Marketplace. Both buffets closed around the same time to make the transition from breakfast to lunch items or lunch to dinner. Which if you didn't eat breakfast you would need to wait til noon for one of the buffets to open. Why not leave one buffet to run straight through so people are not left hungry. We also had the Drinks on Us package which were basically rail drinks and they charge 15% service charge on all drinks order (soda, water, cocktails). Entertainment/Pool/Activities: The shows in the theater were actually pretty good. A lot of dancing and colorful props were very entertaining. The improv shows were a riot. Loved the cast, they did a good job. The pools were a joke. All started at either 6ft or 8ft so most people were hanging on the side and not really swimming. The kids water park was the only suitable place for kids to swim and you would find some adults without kids hanging about because the other pools were too deep. My daughter loved the water park and we were there mostly everyday. Ports: Jamaica was our first stop. It was beautiful and the beach was just a walk away which was very convenient. The next stop was Grand Cayman. The debarkation was not organized at all. You had to rush to get a ticket to get on a smaller boat to get to the island. The wait was so long and hectic we decided to call it quits and went to the water park. In Mexico, the heat was unbearable. We did a little shopping and returned to the boat. And lastly the Bahamas, we paid $20 each way for our group of 5 (child did not pay) to get to the closest beach. We rented a couple of chairs and umbrellas and had a great time swimming. Customer Service: The worst part of this experience was the customer service. Most of the staff members did not seem enthusiastic of being there. Most were rude except housekeeping. The patrons of the ship were also rude. No elevator etiquette (let people off before you try to enter) and sitting on the stairs blocking traffic and refuse to move when you are trying to get around them. I've only been on one other cruise before and I know for sure I will never travel on MSC Seaside again.

Not What I expected

MSC Seaside Cruise Review by ablack1098

4 people found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Western Caribbean
  • Cabin Type: Bella Balcony Stateroom
Stateroom:

Our stateroom was spacious and clean. The beds are super comfy. This was the best part of our trip.

Food/Dining:

Terrible! The food in the dining room was not very appealing. Most nights they had a steak, pasta, and chicken option. The chicken breast was dry, the steak was bland, and the pasta also dry. The food in Marketplace consisted of mostly pizza, burgers/hot dogs, and fries. They tried to put a spin on "ethnic" food which was mostly rice and some kind of beef stew. The hours of operation were also horrible. The other buffet, Biscayne Bay, was only open for breakfast and lunch and was a bit better than Marketplace. Both buffets closed around the same time to make the transition from breakfast to lunch items or lunch to dinner. Which if you didn't eat breakfast you would need to wait til noon for one of the buffets to open. Why not leave one buffet to run straight through so people are not left hungry. We also had the Drinks on Us package which were basically rail drinks and they charge 15% service charge on all drinks order (soda, water, cocktails).

Entertainment/Pool/Activities:

The shows in the theater were actually pretty good. A lot of dancing and colorful props were very entertaining. The improv shows were a riot. Loved the cast, they did a good job.

The pools were a joke. All started at either 6ft or 8ft so most people were hanging on the side and not really swimming. The kids water park was the only suitable place for kids to swim and you would find some adults without kids hanging about because the other pools were too deep. My daughter loved the water park and we were there mostly everyday.

Ports:

Jamaica was our first stop. It was beautiful and the beach was just a walk away which was very convenient. The next stop was Grand Cayman. The debarkation was not organized at all. You had to rush to get a ticket to get on a smaller boat to get to the island. The wait was so long and hectic we decided to call it quits and went to the water park. In Mexico, the heat was unbearable. We did a little shopping and returned to the boat. And lastly the Bahamas, we paid $20 each way for our group of 5 (child did not pay) to get to the closest beach. We rented a couple of chairs and umbrellas and had a great time swimming.

Customer Service:

The worst part of this experience was the customer service. Most of the staff members did not seem enthusiastic of being there. Most were rude except housekeeping. The patrons of the ship were also rude. No elevator etiquette (let people off before you try to enter) and sitting on the stairs blocking traffic and refuse to move when you are trying to get around them.

I've only been on one other cruise before and I know for sure I will never travel on MSC Seaside again.
ablack1098’s Full Rating Summary
Value For Money
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Cabin Review

Bella Balcony Stateroom
Cabin B1 9140
Loved the cabin! It was extremely clean and spacious. It was very room for my family of three. The eds were super comfortable and we had ample space to move about without being on top of each other. The balcony was a plus. We spent most mornings and evenings on the balcony listing to music and enjoying the Caribbean breeze.
Mondello Deck Inside Cabins, Balcony Cabins, Suite Cabins