chose this cruise as I had never tried a marella cruise before. previously sailed with p and o , princess and Azamara. liked the destinations offered for a 7 night cruise..

booked a deluxe cabin on deck 9 or 10 at cost of £2460 and paid for this in february.

on arrival at airport handed cabin labels for a deck 8 cabin. told rep incorrect as no deluxe cabins on that deck. was told do not worry as she would email ship and rectify. arrived at naples and cabin type not resolved complained at booking hall and told to go to reception. went to reception at 13.00 and told to come back at 15.00. at 15.00 told do not worry cabin will be sorted but officer who could resolve issue was sorting out lost luggage. when asked why not resolved from our 4.00a.m query at airport was told officer was dealing with medical emergency. went back 2 hours later and maria the customer service supervisor told us not to worry that it would all be sorted.at18.00 as the ship was sailing from naples harbour was informed that TUI had changed the cabin type and refunded money to our booking agent. was told no deluxe cabin available and would have to keep the cabin allocated.i had no communication prior to the cruise about any change to the cabin type ,i received my etickets in april stating a deluxe cabin. no refund was received prior to the cruise date. if my booking was changed why was I not notified and why was I not given the chance to cancel and get a refund. Read more