We booked Ponant without ever having sailed with this cruise line. Overall, I would rate as very good for the value. The accommodations were comfortable, Hermes products, comfy beds and linen. Small but efficient pool area. Bars were generally comfortable and service was nice but they did run out of simple things for a couple of days like bloody mary mix and cranberry juice. That seemed odd that they didn't restock while in port. They seemed surprised when we questioned it. The meal service in the restaurant and buffet area was decent but not overly attentive. Sometimes orders were mixed up and sometimes you had to ask for wine but if you are not too sensitive to this your expectations will be met. The actual food was nicely done especially appetizers and deserts. There were some mains that were less than great such as pork loin which was very tough. There was one caviar testing that was nice but they held it on the pool deck in the blazing sun. I think they will rethink it. Shows were cute but this is a small ship so mostly ballet type dancing and some singing. I did not attend the lectures. The outdoor lounges are lovely but the allowed smoking area made it difficult for non-smokers if sensitive to this. The pool deck was not always attended too and there were towels all over the place by midday and you have to walk up to the bar upstairs to have a drink -- no pool service. The bars sometimes seemed overwhelmed but if you don't mind waiting you are ok.
deck 3 is the lowest level and was fine when compared with 4 and 5 decks.