We recently sailed on NCL Jade on 11-day Mediterranean itinerary. We had not sailed in many years and never on Norwegian but took advantage of partnership with Caesars Total Rewards program. Our trip was fantastic from start to finish. I have read some negative reviews of Jade on this board and suffice it to say we had a completely different experience. Not perfect in every respect but totally positive experience overall.
We booked in Haven class and while I cannot speak to how it may be in other cabins or experiences, but all of the staff we met went the extra mile to make sure that we were happy. Prompt and friendly at all times, eager to help. They seemed to have an attitude in general to make your vacation as positive as possible. Bottom line: we are actively looking as to when we can sail the Jade and NCL again.
Ship is not huge but big enough. Generally seemed clean and well kept. Not a mega ship by any means but plenty of space and activities. Our 13-year-old enjoyed the teen club and many events.
See review. Cabin was fantastic. Plenty of room. Comfortable bed and sofa/bed. Lots of space. Two balconies for use was huge. You are not on the Haven deck but have complete access to it. We used it occasionally but it was nice to have our own space. Major benefits of the room: (1) fairly normal size shower for a cruise ship with separate tub; (2) porthole in bathroom so you can see the view/sun in the morning; (3) two sinks; and (4) huge closet.