Maasdam cruise to Alaska 2019 Positive Experience: Our Holland American Line (HAL) cruise consultant, Amy, was a great help to us in managing our cruise including a cabin upgrade. The ship is beautiful, very clean and in excellent condition. The HAL staff in all areas was very friendly, competent, and professional. Our cabin stewards UGIH and Deni were the best we have had on any cruise we have taken. For a pleasant change, the internet, while expensive, was the fastest we have ever experienced on a cruse by a factor of ten. Boarding and disembarking was fast and efficient. Negative Experience: The TV news stations, CNN, BBC, Fox were not available most of the time and on an unpredictable schedule. The “no signal available” message was even on all day while moored in locations like Anchorage & Juno AK and Vancouver & Astoria OR. With all the electronics that is on that ship, they can’t find a satellite signal?. On a Maasdam cruise two years ago they found a signal in places like Pago-Pago, New Caledonia and Vanuatu. The food in the main dining room deteriorated since our last Maasdam cruise in 2017. I ordered prime rib that was so tough that cutting it with a table knife was difficult and I could not chew it enough to swallow. I doubt that it was even prime rib. My wife had strip steak that was very tough and four others at our table had similar problems with their strip steak. My wife and I are not “meat and potatoes” people but it appeared to us that the chief tried to outdo himself with mostly “gourmet” offerings every night. An example of some choices in one meal: Foie Gras with Apple Tarte Tatin, Sunchoke Soup, Lemon Grass Coconut Tofu Curry, Pan-Seared Cobia. Additionally, at least four times per day we would be approached by a staff member trying to sell us on the pay restaurant Canaletto. We had dinner there one evening and the food was good but not as good as our two previous Maasdam cruises or our neighborhood Italian restaurants. The laundry service was poor. Anything that we sent that required pressing had to be sent back because it was wrinkled. My wife and I are both retired corporate executives and strongly suspect that there was a change of management or operating budget on the Maasdam since our last cruise.

The Maasdam has deteriorated since 2007 cruise

Maasdam Cruise Review by High Range Steve

6 people found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Alaska
  • Cabin Type: Neptune Suite with Verandah
Maasdam cruise to Alaska 2019

Positive Experience:

Our Holland American Line (HAL) cruise consultant, Amy, was a great help to us in managing our cruise including a cabin upgrade.

The ship is beautiful, very clean and in excellent condition.

The HAL staff in all areas was very friendly, competent, and professional. Our cabin stewards UGIH and Deni were the best we have had on any cruise we have taken.

For a pleasant change, the internet, while expensive, was the fastest we have ever experienced on a cruse by a factor of ten.

Boarding and disembarking was fast and efficient.

Negative Experience:

The TV news stations, CNN, BBC, Fox were not available most of the time and on an unpredictable schedule. The “no signal available” message was even on all day while moored in locations like Anchorage & Juno AK and Vancouver & Astoria OR. With all the electronics that is on that ship, they can’t find a satellite signal?. On a Maasdam cruise two years ago they found a signal in places like Pago-Pago, New Caledonia and Vanuatu.

The food in the main dining room deteriorated since our last Maasdam cruise in 2017. I ordered prime rib that was so tough that cutting it with a table knife was difficult and I could not chew it enough to swallow. I doubt that it was even prime rib. My wife had strip steak that was very tough and four others at our table had similar problems with their strip steak. My wife and I are not “meat and potatoes” people but it appeared to us that the chief tried to outdo himself with mostly “gourmet” offerings every night. An example of some choices in one meal: Foie Gras with Apple Tarte Tatin, Sunchoke Soup, Lemon Grass Coconut Tofu Curry, Pan-Seared Cobia. Additionally, at least four times per day we would be approached by a staff member trying to sell us on the pay restaurant Canaletto. We had dinner there one evening and the food was good but not as good as our two previous Maasdam cruises or our neighborhood Italian restaurants.

The laundry service was poor. Anything that we sent that required pressing had to be sent back because it was wrinkled.

My wife and I are both retired corporate executives and strongly suspect that there was a change of management or operating budget on the Maasdam since our last cruise.
High Range Steve’s Full Rating Summary
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Cabin Review

Neptune Suite with Verandah
Cabin SB 006
Excellent!
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins

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